Browse
···
Log in / Register
Job Summary: This role is responsible for supervising the SAC team, monitoring response times, managing escalations, and reporting incidents to support continuous improvement. Key Highlights: 1. SAC team supervision 2. Escalation and complex case management 3. Support for continuous improvement of workflows The purpose of this role is to be responsible for daily moderation of all messages on the message boards, chat rooms and/or messaging applications. Checking for inappropriate content and modifying and/or deleting messages that are in breach of the moderation guidelines.**Job Description:** **Key Responsibilities:** * Supervising the SAC team during shifts. * Monitoring response and resolution times. * Managing escalations and complex cases. * Reporting incidents and supporting continuous improvement of workflows. **Location:** Santiago**Brand:** Iprospect**Time Type:** Full time**Contract Type:** Permanent
