Service Supervisor

Description

Position Summary: A multinational company is seeking a Service Operations Leader to ensure continuity, quality, and SLA compliance, coordinating with clients and driving continuous improvement. Key Highlights: 1. Lead daily service operations and team coverage 2. Coordinate with clients and supervise service level agreements 3. Drive continuous improvement initiatives and quality control A prestigious multinational company with over 40 years of experience is seeking a Service Operations Leader to ensure continuity, coverage, quality, reporting, client coordination, SLA compliance, and continuous improvement. Key Responsibilities: * Manage daily service operations and team coverage. * Coordinate with clients and monitor SLA compliance. * Generate operational performance reports and track key metrics. * Drive continuous improvement initiatives and quality control. Mandatory Requirements: * Experience in operational leadership of IT services or help desks. * Knowledge of incident management, operational continuity, and SLAs. * Advanced English proficiency. * ITIL certification required. Desirable Requirements: * Experience in reporting, client coordination, and continuous improvement is preferred.