Digital Customer Service Supervisor

Description

Job Summary: We are seeking a Digital Customer Service Supervisor to manage the overall performance of digital service channels, ensuring a seamless and excellent customer experience. Key Highlights: 1. Impact more than 4 million customers and contribute to social well-being. 2. Lead omnichannel management and customer digital experience. 3. Drive continuous improvement and adoption of new technologies. **Digital Customer Service Supervisor (1 vacancy)** **Other occupations** ======================================================================= ### **CONTACT INFORMATION** **Company:** CCAF Los Andes **Economic activity:** Other financial service activities, except insurance and pension funding, n.e.c. ### **DESCRIPTION** Join Caja Los Andes and impact more than 4 million customers! We support social well-being for millions of families across our country and promote sustainable, socially beneficial initiatives and benefits that foster access and inclusion. We are seeking a Digital Customer Service Supervisor whose mission is to supervise and manage the overall performance of digital service channels (WhatsApp, Webchat, Social Media, and others as defined by Management). Their purpose is to ensure compliance with the operational omnichannel management model, rigorously monitoring service indicators (KPIs) and service level agreements (SLAs) across service platforms. Guarantee a smooth, effective, and excellent digital customer experience, mobilizing the team through active, results-oriented leadership, identifying opportunities for continuous improvement in conversational flows, and driving adoption of new self-service technologies developed through co\-creation c Metropolitan Region, Providencia 17/08/2026 \- 14/09/2026 Confidential Full-time ### **REQUIREMENTS** **Education level:** **Experience:** 2 years ### **CHARACTERISTICS** **Contract type:** Not specified / Not answered **Position level offered:** **Source of the offer:** API **Professional practice opportunity:** No