Customer Success

Description

Job Summary: We are seeking a Customer Success Specialist with a commercial mindset and results-driven focus to strengthen long-term relationships with strategic Google Cloud customers. Key Highlights: 1. Experience in Customer Success, Account Management, or B2B Client Management. 2. Knowledge of Google Cloud Platform (GCP). 3. Commercial profile with strong negotiation skills and goal orientation. **Description:** ---------------- At uCloud, the only global partner fully specialized in Google solutions, we are looking for a Customer Success Specialist to join our team in Chile. We seek a professional with a strong commercial DNA and results orientation, capable of ensuring satisfaction, retention, and growth of our installed customer base. Your role will be pivotal in strengthening long-term relationships with strategic customers, positioning yourself as a trusted advisor on their digital transformation journey with Google Cloud. **Job Description** * The selected candidate will be responsible for: * Lifecycle Management: Guide customers from adoption through to retention, ensuring they achieve their objectives via a consultative approach. * Strategic Point of Contact: Manage inquiries and requests to a high service standard, maintaining strong, trust-based relationships. * Growth Strategy: Drive renewals and identify upselling and cross\-selling opportunities to increase account value. * Proactive Analysis: Analyze usage and behavioral data to anticipate risks, identify needs, and propose platform Cloud improvement actions. * On-site Presence and Relationship Building: Conduct on-site visits when necessary to strengthen commercial relationships and ensure proper solution implementation. * Continuous Improvement: Participate in initiatives aimed at optimizing customer experience and installed base retention. **Requirements:** --------------- **Minimum Requirements** * Experience: Minimum 3 years in Customer Success, Account Management, or B2B Client Management roles. * Technical Knowledge: Prior experience and knowledge of Google Cloud Platform (GCP). * Market Expertise: Familiarity with the local market (Chile) and experience managing mass consumption. * Skills: Commercial profile with strong negotiation skills, goal orientation, and willingness to conduct field visits.