Customer Service Coordinator

Description

Job Summary: Fenix Asociación SpA is seeking a Customer Service Coordinator to lead and optimize service processes, ensuring a positive and high-quality customer experience. Key Highlights: 1. Lead and optimize customer service processes 2. Supervise and coordinate teams for optimal performance 3. Design and implement improvements in customer service procedures Customer Service Coordinator **Location:** Santiago, Metropolitan Region, Chile **Company:** Fenix Asociación SpA Job Description Fenix Asociación SpA is seeking a **Customer Service Coordinator** to lead and optimize customer service processes. This role focuses on ensuring a positive, efficient, and high-quality experience in every interaction, strengthening relationships with users and guaranteeing adherence to service standards. Main Responsibilities * Team Management: Supervise and coordinate customer service staff to ensure optimal performance. * Process Optimization: Design and implement improvements in customer service procedures. * Case Resolution: Address and resolve complex complaints and inquiries. * Indicator Monitoring: Evaluate satisfaction metrics and response times. * Continuous Training: Organize training programs for the customer service team. * Effective Communication: Maintain a clear and empathetic communication channel with customers. Requirements * Technical or university degree in Administration, Commercial Management, or a related field. * Minimum 3 years of experience coordinating customer service teams. * Proficiency in CRM tools and complaint management systems. * Leadership, communication, and results-oriented skills. * Ability to work under pressure and manage multiple priorities. Benefits * Stable employment contract with opportunities for professional development. * Collaborative and dynamic work environment. * Continuous training in customer management. * Bonuses for achieving performance goals. Salary: $1\.750\.000 per month Workplace: On-site employment