Customer Service Associate

Description

Job Summary: TVSL Logistics & Business Services Chile SpA is seeking a friendly and organized Customer Service Assistant to provide first-line assistance and coordinate routine requests with logistics and operations teams. Key Highlights: 1. First-line assistance via phone, email, and digital channels. 2. Collaboration with logistics and operations teams. 3. Ideal for recent graduates interested in logistics and customer service. Job Summary **TVSL Logistics \& Business Services Chile SpA** is seeking a friendly, organized, and service-oriented ***Customer Service Assistant*** to join our team in Puerto Aisén. As a Customer Service Assistant, you will provide first-line assistance to customers via phone, email, messaging, and authorized digital channels. You will respond to general inquiries, provide authorized information on logistics and service requests, assist with shipment status queries, maintain accurate customer records, follow up on open cases, and coordinate routine customer requirements with logistics and operations teams. You will work closely with customer service, logistics, warehouse, transportation, administration, and commercial operations teams to ensure customers receive accurate and timely information and assistance. This position is ideal for recent graduates and professionals with limited experience interested in customer service, logistics, transportation, supply chain, BPO, administration, or commercial operations. Responsibilities: Respond professionally to customer inquiries. Provide first-line assistance via phone, email, messaging, and authorized digital channels. Identify customer needs through active listening. Provide accurate information on approved services. Assist with routine logistics and delivery inquiries. Provide information on shipment status. Assist customers with follow-up inquiries. Communicate approved information regarding pickup and delivery. Assist with routine order status inquiries. Create and update customer service cases. Accurately record customer interactions. Maintain customer information in the CRM or operational systems. Monitor open customer requests. Follow up on pending cases. Monitor shared customer service inboxes and queues. Assist with routine delivery-related questions. Coordinate customer requirements with logistics and operations teams. Assist with routine delivery change requests per established procedures. Record customer service complaints and incidents. Follow approved procedures for complaint resolution. Escalate cases involving delayed, damaged, lost, or disputed shipments. Maintain accurate notes on customer cases. Assist with customer onboarding as appropriate. Support routine verification of customer information. Coordinate approved customer documentation. Assist with inquiries regarding proof-of-delivery and service documents. Maintain updated customer service records in Excel or Google Sheets. Prepare basic customer service and operations reports. Assist with monitoring response and resolution times. Support tracking of customer service KPIs and SLAs. Assist with monitoring pending deliveries and customer cases. Identify recurring customer questions. Support customer feedback activities. Comply with data protection and information security procedures. Maintain confidentiality of business and customer information. Support continuous improvement of customer service processes. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Business Administration, Logistics, Customer Service, Transportation, Supply Chain, Commercial Management, or related fields are highly desirable. Approximately 0\-1 year of relevant experience. Prior experience in customer service or logistics is not mandatory. Recent graduates and individuals entering the workforce are strongly encouraged to apply. Relevant internships and academic experience will be considered. Strong customer orientation. Good oral and written communication skills. Excellent active listening ability. Professional and friendly communication style. High attention to detail. Excellent organizational and follow-up skills. Basic computer and internet knowledge. Familiarity with Microsoft Office or Microsoft 365\. Basic knowledge of Microsoft Excel or Google Sheets. Comfort working with digital enterprise systems. Familiarity with CRM or incident management systems is a plus. Familiarity with logistics or shipment tracking systems is advantageous but not required. Basic understanding of logistics or transportation processes is a plus. Excellent problem-solving skills. Ability to manage multiple routine customer requests. Ability to maintain professionalism when handling complaints. Ability to effectively coordinate with operational teams. Willingness to learn about logistics and customer service systems. Why Work With Us? Gain practical experience in customer service. Learn logistics and transportation operations. Develop professional telephone, email, and digital communication skills. Learn shipping and delivery processes. Gain experience with CRM and operational systems. Develop customer case management skills. Strengthen complaint resolution capabilities. Learn how to coordinate customer service and logistics teams. Develop Excel and reporting skills. Understand customer service KPIs and SLAs. Learn professional logistics documentation processes. Build transferable skills in supply chain and business services. Build a professional career path toward roles such as Customer Service Representative, Logistics Customer Service Specialist, Customer Operations Coordinator, Logistics Coordinator, Customer Service Coordinator, or Customer Service Team Leader. Salary: $600\.000 \- $800\.000 per month Work Location: On-site employment