Complaints and Requests Manager

Description

Job Summary: Banco Falabella is seeking a passionate Complaints and Requests Manager who values customer experience and continuous improvement to join a dynamic, digital team. Key Highlights: 1. A bank that always puts people first 2. A team that seeks simplicity and is digital 3. Innovate and create digital solutions for customers **Complaints and Requests Manager (1 vacancy)** **Staff / Customer Service Executives and/or Information Officers \- Other Salespersons** ========================================================================================================================================================= ### **CONTACT INFORMATION** **Company:** Banco Falabella **Economic activity:** Banking activities ### **DESCRIPTION** A bank that always puts people first? Yes, that’s who we are — a team of and for \#Gennials, seeking simplicity, preferring agility, and embracing digital transformation. Come innovate, challenge yourself, and create the best digital solutions to simplify our customers’ lives at \#BancoFalabella and across all businesses of \#BancoFalabellaCorporativo, where we belong. Are you ready to join Banco Falabella? Every day is different for us — we work with commitment, innovation, and teamwork. If you thrive in a dynamic work environment and embrace challenges, this is your opportunity! If you are passionate about customer experience and continuous improvement, and motivated by professional development and learning, don’t miss the chance to apply with us! We are looking for a Complaints and Requests Manager to join our team, who will be responsible for the following... (More details upon application) Metropolitan Region, Las Condes 17/07/2026 \- 21/08/2026 Confidential Full-time ### **REQUIREMENTS** **Education level:** **Experience:** Not required ### **CHARACTERISTICS** **Contract type:** Indefinite-term contract **Position level offered:** Management **Source of the offer:** API **Professional practice internship offer:** No