Business Intelligence Analyst

Description

Position Summary: We are seeking a Data/Business Intelligence Analyst to transform data into strategic information, supporting decision-making through analysis, modeling, automation, and visualization. Key Highlights: 1. Transform data into strategic information to support decision-making. 2. Participate in digital transformation and advanced analytics projects. 3. Continuous professional development and collaborative work. **Job Description** ---------------------- What will be your challenge? Transform data into strategic information to support organizational decision-making through data analysis, modeling, automation, and visualization, contributing to operational efficiency, performance indicator monitoring, and achievement of business objectives. What will you do? * Collect, consolidate, and analyze information from various data sources. * Identify trends, deviations, and improvement opportunities through information analysis. * Prepare executive reports and management dashboards oriented toward decision-making. * Monitor key performance indicators (KPIs) for operations and business. * Design and build dashboards and data visualizations using BI tools. * Automate reporting and data extraction, transformation, and loading (ETL) processes. * Develop data models and analytical structures that support reliable and scalable analysis. * Ensure quality, integrity, and consistency of information used in reports and analysis. * Support various departments in interpreting information and using data for management purposes. * Gather business requirements related to reporting, metrics, and analytics. * Identify process optimization opportunities through data analysis and evidence. * Participate in digital transformation and process automation initiatives. Work Modality * 42 hours per week during business hours. * Hybrid modality (in-office and remote work). * Work schedule: Monday to Thursday, 08:30–17:50; Friday, 08:30–13:10\. * Offices located in Santiago Centro. We Offer * Job stability. * Professional development and continuous learning. * Participation in digital transformation and advanced analytics projects. * Collaborative work with various business areas. * Spaces for innovation, automation, and continuous improvement. * Corporate benefits and wellness programs. **Candidate Requirements** -------------------------- * Degree in Industrial Civil Engineering, Information and Management Control, or a related field. * 2–4 years of experience in data analysis or business intelligence. * Experience building reports, dashboards, and information visualizations. * Proficiency in BI tools such as Power BI, Tableau, Looker Studio, or similar. * Knowledge of SQL and database management. * Knowledge of data modeling and visualization. * Experience with ETL processes and reporting automation. * Python or R proficiency for data analysis is desirable. * Experience in operational areas, contact centers, healthcare, or services is desirable. * Knowledge of agile methodologies and continuous improvement. This opportunity is suitable for persons with disabilities. **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need to: 1\. Apply to the position 2\. Check your email 3\. Log in to Aira and complete the requested questions and/or assessments Then, if your profile matches our requirements, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are a company committed to delivering comprehensive customer service and solutions in health and wellness. We specialize in managing contact center platforms designed to efficiently, personally, and humanely meet our clients’ needs, with a focus on caring for every individual. We continuously innovate, adapting to industry trends and challenges to deliver high-quality service aligned with excellence and professional ethics standards. **Our Benefits** ----------------------- * Wellness activities * Training sessions and courses * Coaching