Airport Supervisor

Description

Job Summary: We are seeking an Airport Supervisor to lead and coordinate daily operations, ensuring operational standards, customer satisfaction, and team efficiency in a dynamic environment. Key Highlights: 1. Leads and coordinates daily operations in an airport environment. 2. Ensures service excellence and customer satisfaction. 3. Leads and motivates teams, fostering development and performance improvement. **Airport Operations Supervisor** **About Us** We are a company committed to excellence in transportation management. Our mission is to deliver an efficient, safe, and high-quality service, ensuring an exceptional experience for our passengers. **About the Role** We are looking for an Airport Supervisor to lead and coordinate daily service operations, ensuring compliance with operational standards, customer satisfaction, and team efficiency. If you possess leadership skills, thrive in a dynamic environment, and are passionate about operational management, we want you! ### **Job Objective** Supervise and coordinate the shared transportation team’s operations at the airport, guaranteeing an efficient, safe, and high-quality service for passengers. ### **Your Responsibilities** **Supervision and Leadership** * Lead and motivate coordinators, customer service staff, and drivers, ensuring a positive work environment. * Train and evaluate the team to foster their development and improve performance. * Promote and safeguard the brand’s image and values. **Operational Management** * Coordinate daily shared transportation service activities, ensuring adherence to schedules and routes. * Monitor service performance and make rapid decisions in response to incidents. * Achieve sales and service quality objectives. * Perform cash reconciliation. **Customer Service & Quality** * Guarantee service excellence by effectively managing inquiries and complaints. * Collect and analyze feedback to implement improvements in the passenger experience. **Control & Reporting** * Ensure compliance with safety and quality regulations. * Prepare performance, customer satisfaction, and operational efficiency reports. * Collaborate with logistics, marketing, and sales teams to optimize service delivery. ### **✨ What We’re Looking For** * Experience supervising operational teams, preferably in transportation, logistics, or airports — not mandatory. * Ability to make quick decisions and resolve problems in real time. * Excellent communication and customer service skills. * Capacity to coordinate multiple tasks and teams simultaneously. * Knowledge of fleet management, logistics, or operational planning. * Experience handling values, cash reconciliation, and cash closing procedures. ### **Work Schedule & Shifts** 4x3 rotating shifts **Day Shifts** 08:00 \- 19:00 AM 09:00 \- 20:00 AM 10:00 \- 21:00 AM 11:00 \- 22:00 AM ### **Benefits** Transportation card for the shuttle bus to the airport. Continuous professional training & development. Salary Offer: Estimated net total: $1\.500\.000 (less applicable legal deductions) **Breakdown:** Base monthly salary: $1\.130\.000 * Meal and transportation allowance: $155\.500 * Statutory bonus: 25% (subject to legal cap) * Performance bonus: $345\.000 * Estimated net total: $1\.500\.000 (less applicable legal deductions)