Job Summary: We are seeking an N1 Application Support specialist to ensure operational continuity of client environments by handling incidents and resolving first-level inquiries. Key Highlights: 1. Role focused on problem resolution and user support. 2. Opportunity to work with Active Directory and GPOs. 3. Emphasis on agile response and appropriate scalability. At Lisit, we design, develop, and implement software services focused on automation and optimization, consistently emphasizing innovation and passion for challenges. Through consultative engagement, we help our clients achieve transformation goals via a comprehensive implementation strategy. In this N1 Application Support role, we will ensure operational continuity of client environments: handling incidents, resolving first-level inquiries, and supporting basic diagnostics of devices, platforms, and networks—with emphasis on agile response and correct scalability. Send CV through getonbrd.com. ### **Responsibilities** * Password resets. * Support for office productivity platform issues. * Management of basic incidents and initial support. * Creation of user accounts. * Software installation on end\-points. * Support related to Active Directory. * Application and monitoring of GPO policies. * Assistance in basic-level device and network diagnostics. * Device (end\-points) diagnostics: desktops, laptops, tablets, and other mobile devices. * Perform N1 escalation when appropriate. ### **Requirements** Our daily focus is on problem resolution and working with first-level support procedures and criteria. Day-to-day, our focus is on timely handling, documentation, and orderly escalation—maintaining clear communication with users and the team. **Desired Experience / Knowledge:** * Basic knowledge of Active Directory and access administration. * Familiarity with GPO policies (first-level usage and support). * Experience supporting end\-points (desktop/laptop/tablet/mobile devices). * Ability to resolve basic office productivity platform incidents. * Basic networking knowledge to support diagnostics. * Ability to perform operational tasks: password resets, account creation, and software installation. **Skills and Competencies:** * Attention to detail and judgment for incident classification. * Strong communication skills and professional user interaction. * Organization and discipline in ticket tracking and escalation. * Ability to work within shift schedules/hourly ranges and maintain service continuity. Work mode: On-site (per service organization). The team operates Monday–Friday from 08:00 to 21:00 and Saturday from 08:00 to 15:00\. ### **Preferred Qualifications** * Prior experience in N1 support or help desk roles. * Practical knowledge of ticket management tools. * Experience in initial connectivity and basic network issue diagnostics. * Knowledge of or exposure to corporate policy environments (GPOs) and account administration. * Ability to document diagnostic steps and outcomes to facilitate escalation. ### **Benefits** * Service hours: Monday–Friday from 08:00 to 21:00 (split into two shifts) and Saturday from 08:00 to 15:00\. GETONBRD Job ID: 62269
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
