Guest Service Expert

Description

Position Summary: This role focuses on creating memorable and unique guest experiences through exceptional service and attention to detail, ensuring guest satisfaction. Key Highlights: 1. Create a memorable and unique experience for guests 2. Guest-oriented service that goes beyond expectations 3. An environment that values diversity of origins **Additional Information** **Job Number**26113010 **Job Category**Food and Beverage \& Culinary **Location**Isidora Goyenechea 3000, Santiago, Metropolitan Region of Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Our work is not limited to serving food at a table for guests to enjoy until they request the check. Beyond that, we aim to create an experience that is memorable and unique (separate from food and beverage). Our Guest Service Experts proactively deliver a full range of services designed to enhance the guest experience. Whether setting tables, communicating with the kitchen, interacting with and serving guests, or cleaning work and storage areas, Guest Service Experts ensure every transaction becomes part of the guest experience. Regardless of their specific role, certain fundamentals are essential for success (creating a safe workplace, following company guidelines and procedures, maintaining quality standards, and ensuring professional appearance, attire, and communication). Guest Service Experts are constantly on the move (standing, sitting, walking for extended periods, navigating sloped, uneven, and sometimes slippery surfaces), reviewing menus (reading and verifying information), and performing various tasks (moving, lifting, carrying, pushing, and placing objects under 50 pounds without assistance; reaching overhead and bending down; performing movements requiring knee bending, twisting, stretching, and stooping). It is essential that Guest Service Experts consistently perform these tasks—and other reasonable tasks assigned—to ensure guest satisfaction and smooth hotel operations. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant Work Experience: Less than 1 year of relevant work experience. Supervisory Experience: No supervisory experience required. License or Certification: None *At Marriott International, we are committed to providing equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination based on disability, veteran status, or any other characteristic protected by applicable law.* W Hotels’ mission is to awaken curiosity and expand worlds. We are a place to enjoy life. We are here to open doors and minds. We are continually inspired by new faces and new experiences. At our core is a harmonious, always-ready spirit that has made us famous for reinventing luxury standards worldwide. The Whatever/Whenever service philosophy is our culture and the service mindset that brings guests’ passions to life. If you are original, innovative, and always look toward the possibilities the future offers, you are welcome at W Hotels. By joining W Hotels, you join a portfolio of brands under Marriott International. **You will be** where you can do your best work, **you will begin** fulfilling your purpose, **you will be part** of an incredible global team, and **you will become** your best self.