Technology Services Supervisor

Description

Job Summary: We are seeking a Technology Services Supervisor to ensure digital support and solutions, combining IT expertise with leadership skills. Key Highlights: 1. Evolve from technical functions to supervisory responsibilities. 2. Strengthen leadership skills while maintaining engagement with the technical environment. 3. Develop competencies in service management and IT operations. **Job Summary:** Revel Technology Services SpA is seeking a Technology Services Supervisor to ensure consistent delivery of digital support and solutions to our users. This role focuses on service quality, request coordination, and technical team mentoring—offering a professional growth opportunity that combines IT knowledge with leadership capabilities. **Your Responsibilities:** * Supervise the handling of technology-related requests and requirements * Assign cases based on priority, team availability, and expertise * Review pending requests and facilitate their progress to resolution * Manage technical situations requiring additional coordination * Maintain communication with users regarding critical cases and service continuity * Analyze support trends to identify recurring needs * Support the team in resolving highly complex cases * Coordinate activities related to technological service changes or improvements * Maintain records on service response levels and performance metrics * Share learnings and best practices to help the team improve service delivery **Requirements:** * Experience in technology, IT support, service desk, systems, infrastructure, or related services * Ability to coordinate people, requests, and priorities * General understanding of enterprise technical environments * Strong communication skills and user-oriented mindset * Ability to analyze situations and facilitate solutions * Familiarity with incident management tools is preferred * Experience supervising activities or supporting teams will be favorably considered * No experience with any specific technology platform is required * Technical or professional education, or equivalent experience in related fields **Why Join Us:** * Evolve from technical roles into supervisory responsibilities * Gain broader insight into technology service delivery * Work across diverse request types, systems, and user needs * Strengthen leadership skills while staying connected to the technical environment * Contribute to improvements that directly impact user experience * Develop competencies applicable to service management and IT operations Salary: $30\.000\.000 per year Workplace: On-site employment