Technical Support Assistant

Description

Job Summary: We are seeking a Technical Support Assistant in Concepción to provide first-level IT support, resolve technological issues, and assist with daily operations in a collaborative environment. Key Highlights: 1. In-person and remote technical support for users 2. Opportunity to gain hands-on experience in IT support 3. Continuous learning of tools and technologies **Technical Support Assistant** **Job Summary:** We are seeking a Technical Support Assistant to join our team in Concepción, Biobío Region. This position offers an excellent opportunity to develop expertise in IT support, user assistance, hardware, software, and technological tools within a collaborative work environment. The selected candidate will deliver first-level technical support, assist in resolving technological issues, and support the daily operations of the IT department. **What you'll do:** * Provide in-person and remote technical support to users * Receive, log, and track support requests * Resolve basic computer, software, and peripheral issues * Assist with configuration and installation of IT equipment * Provide assistance with Windows, Microsoft Office, and digital tools * Support resolution of connectivity, Wi\-Fi, and network issues * Configure printers, monitors, and other devices * Support account, access, and password management * Document incidents and solutions implemented * Escalate technical issues requiring specialized support * Maintain up-to-date records of equipment and requests * Support technology maintenance and upgrade activities * Guide users on the use of tools and systems * Collaborate with the IT team on support projects and improvements **Requirements:** * Interest in technology, computing, and technical support * Basic knowledge of computers, software, and hardware * Familiarity with Windows and office tools * Strong communication and user service skills * Ability to troubleshoot problems and learn new tools * Organizational skills and attention to detail * Ability to work independently and as part of a team * IT-related education or experience in IT support, networking, or technology will be valued * Junior candidates, recent graduates, and individuals with relevant practical experience will be considered **Why work with us:** * Professional and collaborative work environment * Opportunity to gain hands-on experience in IT support * Continuous learning of tools and technologies * Development of skills in hardware, software, and networking * Opportunities for professional growth * Training and mentoring in performing job functions * Participation in technology projects and improvements * Potential to build a professional career in technology If you are looking for an opportunity to develop your computing knowledge and grow professionally in technical support, we invite you to apply now. Salary: $7\.800\.000 \- $9\.600\.000 per year Workplace: On-site employment