International service desk requires an on-site and on-demand second-line IT support technician to maintain operational continuity and ensure proper functioning of services, serving as the first point of contact for resolution through on-site (field), phone, email, chat, and ticket channels. **Requirements:** Technical studies in computer science, networking, or related fields. At least 1 year of prior experience in on-site IT technical support **Required skills or qualifications:** Knowledge of software installation, Windows Operating Systems, Active Directory, Jira Service Management, Trend Micro, Solman, SAP, Google Workspace, and Network Protocols. Must have a solid understanding of networks, communication protocols, and network hardware. This includes knowledge of TCP/IP, LAN, WAN, and devices such as routers and switches. Must be able to efficiently diagnose and resolve network issues. Critical thinking and quick response capability are essential. Strong professional ethics in communication and customer/user service. Ability to work in teams and generate solution-oriented ideas. **Main responsibilities** Resolve, record, and keep daily workload updated, while keeping end users informed about assigned requests until resolution, maintaining established service levels across all support channels (on-site as needed, phone calls, emails, Google chat, and tickets). Provide second-line solutions for incidents or technical requests related to software, user profiles, operating systems, sales force, and timely escalate to third-line support when resolution cannot be achieved during the first contact or when required according to organizational support protocols. Close all incidents assigned to their work queue by clearly communicating the solution, recommendations, or preventive measures to the end user. Proactively escalate unusual situations to the area supervisor. Availability for on-site rotation and on-demand presence across all assigned field sites (visiting nearby plants scheduled twice per month; transportation included in compensation). Perform any other duties inherent to the position, as well as those assigned by the immediate supervisor. **Net salary:** $650,000.- plus quality, productivity, and attendance bonus of 62,580 net once permanent. On-site work in Coquimbo. Start date: **January 2, 2026.** Job type: Full-time