**Job Description** ------------------- Provide first-level technical support and proactive monitoring of customers' technological services and infrastructures, ensuring operational continuity and compliance with service level agreements (SLA). The position requires bilingual proficiency (Spanish/Portuguese) to support clients and support teams across various countries in the region. 1\. Main Responsibilities * Monitor technological infrastructure using observability and management tools. * Receive, register, and categorize alerts or tickets in the ITSM tool. * Perform diagnosis and resolution of first-level incidents, following established technical procedures. * Timely escalate incidents to level 2 or specialist teams when necessary. * Manage communication with Spanish- and Portuguese-speaking users and clients, maintaining traceability and response quality. * Document actions taken and update monitoring records and operational inventories. * Assist in generating operational reports, compliance metrics, and process improvements. **Qualifications** Education Technical or professional degree in Telecommunications, Computer Science, Networking, or related fields. Experience Minimum of 1 year of experience in monitoring or first-level technical support roles (NOC, Service Desk, Help Desk). * Experience in 7x24 environments is desirable. * Technical Knowledge * Monitoring of networks, servers, or services. * Knowledge of TCP/IP, DNS, DHCP, VPN fundamentals. * Operating systems (Windows / Linux). * Familiarity with ITSM tools. * Knowledge of virtualization (VMware, Hyper\-V) and cloud platforms (Azure, AWS). Desirable * ITIL v4 Foundation or equivalent certification (desirable). **Job Snapshot** ---------------- * **Employee Type:** Full\-Time * **Location:** Las Condes * **Job Type:** Other * **Experience:** Not Specified * **Date Posted:** 11/4/2025