IT Technical Support

Description

Job Summary: We are seeking an IT Technical Support professional responsible for providing technological support to end users, participating in technology renewal initiatives, and ensuring operational continuity of equipment and systems. Key Highlights: 1. End-user technical support (hardware and software) 2. Participation in technological renewal projects 3. Ticket management and tracking **IT Technical Support \- 3 months with potential for indefinite contract** ----------------------------------------------------------------- **Location:** Providencia\- Las Condes, Santiago **Maximum Net Salary: $900\.000 \- $1\.000\.000** **Work Mode:** On-site **Duration:** 3 months, possibility of indefinite extension ### **Job Description** At Progesys, we are looking for an **IT Technical Support** professional who will be responsible for delivering technical support to end users, participating in technological renewal processes, and ensuring operational continuity of equipment and systems. * **️ Key Responsibilities** * End-user technical support (hardware and software) * Diagnosis and resolution of incidents on computer equipment * Participation in **computer and server renewal plans** * Installation, configuration, and maintenance of equipment * Ticket management and tracking * Support in operational continuity tasks ### **✅ Requirements** * Degree in Computer Science, Information Technology, or related field * Experience in IT technical support (help desk or field support) * Knowledge of **microcomputing (hardware, software, basic networking)** * Experience or participation in **technological renewal projects** (PCs / servers) * Proficiency with ticketing tools * **Desirable** * Knowledge of **ITIL** (incident management, service requests, SLAs) * Experience working within structured IT support processes * Class B driver's license