IT Support Manager

Description

Position Summary: We are seeking an IT Support Manager to lead the technology support operation, ensuring continuity and availability of the organization's systems. Key Highlights: 1. Lead and coordinate the IT support team 2. Manage incidents and ensure timely resolutions 3. Implement improvements in operational continuity and security **Job Description** We are seeking an **IT Support Manager** to lead the technology support operation, ensuring continuity and availability of the systems, equipment, and services used by the organization. The role will be responsible for coordinating the support team, managing incidents, and promoting improvements to deliver fast and efficient technological assistance. **Key Responsibilities** * Lead and coordinate the IT support team, assigning priorities and overseeing service-level agreement compliance. * Manage incidents, requests, and technical issues, ensuring timely solutions for users. * Supervise administration and maintenance of computers, networks, systems, printers, and other technological resources. * Coordinate technology vendors, external services, licenses, and support contracts. * Implement procedures to improve operational continuity, security, and IT service availability. * Monitor support metrics, response times, and user satisfaction, generating management reports. * Identify improvement opportunities and participate in projects for upgrading or implementing new technological solutions. **Requirements** * Professional or technical degree in **Computer Science, Computing, Systems Engineering, Networking**, or a related field. * **3–5 years of experience** in IT support, technology infrastructure, or help desk operations, including leadership experience. * Knowledge of **Windows, Microsoft 365, networking, hardware, software, and user management**. * Experience using ticketing systems and incident management methodologies. * Familiarity with infrastructure monitoring and administration tools is preferred. * Ability to coordinate vendors and manage priorities in high-demand environments. * Leadership, effective communication, service orientation, analytical ability, and problem-solving skills. Salary: $1\.400\.000 \- $2\.000\.000 per month Work Location: On-site employment