IT SUPPORT AND SYSTEMS ANALYST

Description

Job Summary: We are seeking an IT professional to provide technical support, manage incidents, monitor systems, and collaborate on continuous improvement projects. Key Highlights: 1. Technical support for internal users on systems, software, and hardware 2. Monitoring of systems and networks to ensure optimal performance 3. Opportunities for professional development in a dynamic environment **Responsibilities:** * Provide technical support to internal users regarding the use of systems, software, and hardware. * Manage and resolve incidents related to devices and technological tools. * Monitor system and network operations to ensure availability and optimal performance. * Manage service requests, ensuring appropriate response times. * Perform software and equipment installations, configurations, and updates. * Prepare technical documentation and user manuals. * Collaborate on continuous improvement projects within the IT department. **Requirements:** * University degree in IT-related fields (e.g., Systems Engineering, Information Technology, or equivalent). * Minimum 1 year of experience in technical support or related areas. * Knowledge of operating systems (Windows, Linux, macOS). * Basic knowledge of networking, servers, and hardware. * Effective communication skills and ability to work in a team. * Ability to diagnose and resolve technical issues. **We Offer:** * Competitive salary commensurate with experience. * Opportunities for professional development. * A dynamic and collaborative work environment. Employment Type: Full-time, Indefinite Salary: $800\.000 per month Work Location: On-site employment