Customer Support Specialist

Description

Summary: Patagonia Business Consulting seeks a professional, empathetic Customer Support Specialist to provide high-quality client assistance and ensure a positive customer experience. Highlights: 1. Provide high-quality assistance to clients 2. Resolve service-related concerns efficiently and professionally 3. Maintain accurate support records and coordinate with internal teams Patagonia Business Consulting SpA is a Chilean consulting firm providing business strategy, operational improvement, project management, digital transformation, and organizational advisory services to companies across Chile. Job Overview Patagonia Business Consulting SpA is seeking a professional, empathetic, and customer\-focused **Customer Support Specialist** to provide high\-quality assistance to clients and help ensure a positive customer experience. The successful candidate will respond to customer inquiries, resolve service\-related concerns, coordinate with internal teams, and maintain accurate support records. The ideal candidate has excellent communication and problem\-solving skills, strong attention to detail, and the ability to manage multiple customer requests in a professional and timely manner. Key Responsibilities * Respond to customer inquiries through email, phone, chat, and other support channels. * Provide accurate information about company services, processes, and client support procedures. * Identify customer needs and recommend appropriate solutions. * Troubleshoot and resolve customer issues efficiently and professionally. * Escalate complex or specialized issues to the appropriate internal teams. * Follow up with customers to ensure issues have been fully resolved. * Maintain accurate records of customer interactions, requests, complaints, and resolutions. * Monitor and manage support tickets according to established service standards. * Coordinate with consulting, project management, operations, and other internal teams to resolve client concerns. * Identify recurring customer issues and recommend improvements to support processes. * Assist with onboarding new clients and explaining relevant services or procedures. * Collect customer feedback and communicate insights to management. * Prepare basic customer\-service reports and performance summaries. * Maintain up\-to\-date knowledge of company services and internal procedures. * Handle customer information professionally and maintain confidentiality. Qualifications * Bachelor’s degree or diploma in **Business Administration, Communications, Marketing, Customer Service, Management**, or a related field is preferred. * **1–3 years of experience** in customer support, customer service, client relations, help desk, or a similar position. * Excellent written and verbal communication skills. * Strong customer\-service and relationship\-management abilities. * Excellent problem\-solving and critical\-thinking skills. * Strong attention to detail and organizational skills. * Ability to manage multiple customer requests and prioritize tasks effectively. * Comfortable using email, chat platforms, CRM systems, and support\-ticketing tools. * Proficiency in **Microsoft Office or Google Workspace**. * Ability to communicate professionally with clients at different organizational levels. * Strong teamwork and collaboration skills. * Ability to remain calm, patient, and professional when handling difficult customer situations. * Strong time\-management skills and ability to meet response and resolution targets. Preferred Skills * Experience supporting **business or consulting clients**. * Familiarity with CRM platforms such as Salesforce, HubSpot, or similar systems. * Experience with customer\-support platforms such as Zendesk, Freshdesk, or comparable tools. * Experience preparing customer reports and tracking support\-performance metrics. * Understanding of customer experience and client\-retention principles. * Experience working in professional services, consulting, technology, or B2B environments. * Professional fluency in Spanish; English proficiency is an advantage. Ideal Candidate The ideal **Customer Support Specialist** is a reliable, patient, and service\-oriented professional who enjoys helping customers and solving problems. You should be an excellent communicator who can understand customer concerns, provide clear solutions, and coordinate effectively with internal teams. The successful candidate will demonstrate professionalism, empathy, accountability, and a strong commitment to delivering an excellent customer experience. Sueldo: $12\.200 \- $18\.500 la hora Lugar de trabajo: Viajar de manera regular