Customer Service Assistant

Description

Job Summary: Trovatech Technology & Business Services Chile SpA is seeking a Customer Support Assistant to provide first-line customer assistance and collaborate with teams to deliver a professional and efficient experience. Key Highlights: 1. First-line customer assistance via phone, email, and chat. 2. Ideal for recent graduates interested in customer service. 3. Develop professional experience and digital support skills. Job Summary **Trovatech Technology \& Business Services Chile SpA** is seeking a friendly, organized, and digitally proficient ***Customer Support Assistant*** to join our team in La Florida. As a Customer Support Assistant, you will provide first-line customer assistance via phone, email, chat, and authorized digital channels. You will respond to inquiries, maintain accurate customer records, follow up on service requests, provide basic assistance with digital services, and escalate complex technical or account-related issues to the appropriate teams. You will work closely with customer service, technical support, digital operations, administration, and business services teams to deliver a professional and efficient customer experience. This position is ideal for recent graduates and candidates with no prior experience who are interested in customer service, technology services, BPO, contact centers, customer experience, digital services, or business operations. Responsibilities: Respond to customer inquiries via phone, email, chat, and authorized digital channels. Provide professional and timely customer assistance. Identify customer needs through active listening and effective questioning. Provide accurate information about approved products, services, and processes. Create, categorize, and update customer support cases. Accurately record customer interactions in the CRM or incident management systems. Maintain customer contact and account information. Monitor open cases and perform appropriate follow-up. Assist customers with routine account and service inquiries. Provide basic guidance on approved digital platforms. Assist with simple login and account access questions. Guide customers through basic troubleshooting procedures. Coordinate technical inquiries with IT or technical support teams. Escalate complex technical, billing, contractual, or service-related issues. Monitor shared customer service email and chat queues. Handle routine customer complaints professionally. Follow established procedures for complaints and escalation. Support customer onboarding and account administration. Assist with routine service requests. Maintain clear and accurate case notes. Update Excel spreadsheets and service records. Prepare basic customer service reports. Assist with customer feedback and satisfaction activities. Work toward established response time and service quality goals. Follow customer verification, privacy, and information security procedures. Protect confidential customer information. Participate in support training and quality reviews. Identify recurring customer issues and report trends. Contribute ideas to improve customer experience and operational efficiency. Requirements: Completed secondary education or equivalent qualification. Prior experience in customer service, customer support, BPO, contact centers, retail, hospitality, administration, or technical support is valued but not mandatory. Approximately 0–1 year of relevant experience is required. Recent graduates and individuals with no prior customer service experience are encouraged to apply. Strong customer service orientation. Good oral and written communication skills. Professional and respectful communication style. Excellent active listening skills. Good interpersonal and problem-solving skills. Comfort communicating via phone, email, and chat. Basic computer literacy and data entry skills. Familiarity with Microsoft Word, Excel, Outlook, or Microsoft 365\. Familiarity with CRM, helpdesk, or incident management platforms is a plus. Basic knowledge of digital services or technology. High attention to detail. Good organizational and time management skills. Ability to maintain accurate customer records. Ability to manage multiple support requests. Ability to remain professional when assisting dissatisfied customers. Ability to identify issues requiring escalation. Willingness to learn new technologies and support platforms. Why Work With Us? Develop professional experience in customer service. Build telephone, email, chat, and digital support skills. Gain experience with CRM and incident management platforms. Strengthen communication and problem-solving skills. Learn technology-based customer service practices. Develop foundational technical troubleshooting skills. Enhance administrative and Excel skills. Learn structured customer case management processes. Work alongside customer service, technology, and operations professionals. Participate in customer experience and service quality initiatives. Develop transferable BPO and technology services skills. Build a career path toward roles such as Customer Support Specialist, Technical Customer Support Specialist, Customer Service Coordinator, Customer Operations Coordinator, or Customer Support Team Leader. Salary: $550\.000 \- $750\.000 per month Work Location: On-site employment