Back Office Executive

Description

Job Summary: We are seeking a Back Office Executive to ensure efficient handling of customer requests, analyze costs, and provide support for solutions—guaranteeing protection and excellence in service. Key Highlights: 1. A challenging role in problem-solving and customer loyalty. 2. A collaborative and enriching work environment that promotes core values. 3. Being part of a leading company in connected security in Chile. **Prosegur Alarms** Connect homes and businesses with the most advanced security technology! **Who Are We?** Prosegur Alarms is the alarm and connected monitoring division of Prosegur, a leader in residential and commercial security solutions for homes, shops, and small businesses. Through cutting-edge technology—including alarm systems, smart cameras, sensors, and 24/7 monitoring from our Alarm Monitoring Centers—we protect what matters most to our customers. With nationwide presence and global backing, we are the most trusted choice in Chile’s connected security market. **We’re Looking for Talent at Prosegur Alarms!** Today, we want to welcome a **Back Office Executive** to our team, responsible for ensuring efficient handling of requests—including timely closure communication to customers—analyzing costs related to payments and discounts, and providing solution support to Level 1 departments, delivering peace of mind to our customers knowing their homes and businesses are protected 24/7 with state-of-the-art technology and excellence in service. **What Will Be Your Challenge?** * Handle, review in systems, and identify solutions for each assigned case * Issue credit notes as appropriate for the customer’s resolution * Apply discounts or refunds accurately and on time * Submit corresponding documentation related to the activity promptly * Conduct follow-up until closure and communicate the outcome to the customer * Thoroughly review each customer’s situation to identify root causes and deliver definitive solutions—preventing recurrence of issues or customer complaints * Contact customers by phone to verify data, supplement information, deliver solutions, or close activities as required **What Are We Looking For in You?** * Completed secondary education; preferably technical higher education (e.g., Business Administration or related field) * Two to four years of experience in customer service within service-oriented companies (telecommunications, security, technology, or call centers), delivering high-quality standards * Proficiency in CRM, Oracle, Salesforce, or Genesys * Advanced proficiency in Microsoft Office * Availability to work in Renca commune, Monday to Friday, 44-hour weekly schedule **What Will You Find at Prosegur Alarms?** * A collaborative and enriching work environment where core workplace values are promoted: think positively, be unstoppable, and care about people. * A challenging role where you can contribute meaningfully to problem resolution and customer loyalty. * A range of corporate benefits including life insurance, training, scholarships, and more. **Do You Identify With This Challenge?** Then we look forward to your application—and to welcoming you to Prosegur Alarms! * Commitment to Non-Discrimination: At Prosegur Chile, we promote diversity and inclusion. This job posting aligns with Law No. 21\.015, which encourages labor inclusion of persons with disabilities. We invite all individuals meeting the position requirements to apply—regardless of gender, age, ethnicity, religion, sexual orientation, gender identity, marital status, disability, or any other personal condition.