ATM/MAE Helpdesk Assistant

Description

Job Summary: Coordinate, control, and supervise the national MAE/ATM operation, ensuring service continuity and excellent customer service. Key Highlights: 1. Challenging role with strategic impact and daily operational contact. 2. Collaborative and human-centered environment guided by positive values. 3. Continuous training and scholarships. **Join a leading multinational security company!** **Prosegur** is a global benchmark in the **private security** sector, present across all five continents with over **160\.000 employees** worldwide. Through our five business lines — **Prosegur Security, Prosegur Cash, Prosegur Alarms, Cipher, and Prosegur AVOS** — we deliver reliable, innovative, and high-level security solutions for businesses, homes, and commercial establishments. **We are looking for talent in Chile!** Today, we seek to incorporate an **ATM/MAE Helpdesk Assistant** into our team, who will be responsible for coordinating, controlling, and supervising the national MAE/ATM operation, ensuring service continuity, machine monitoring, and excellent customer service, always safeguarding information confidentiality. ### **What Will Be Your Challenge?** ✔ Ensure continuous support and service for internal and external customers. ✔ Continuously monitor the operational status of MAE/ATM machines. ✔ Coordinate and provide on-site and facility-based service support. ✔ Ensure fulfillment of customer service commitments. ✔ Assist in maintaining work tools and performing other service-related duties. ### **What Are We Looking For?** ✅ Experience in customer service and operations coordination. ✅ More than **2 years of experience** in service and operational monitoring. ✅ Completed secondary education (mandatory). ✅ Technical training in operations/logistics. ✅ Intermediate-level **Office** proficiency. ✅ Knowledge of information control systems and customer service techniques. ### **What Can You Expect at Prosegur?** A collaborative and human-centered environment guided by values such as **think positively, unstoppable mindset, and people matter**. A challenging role with strategic impact and direct involvement in daily operations. Corporate benefits, including **life insurance, continuous training, scholarships**, and more. **Do you identify with this challenge?** Then **we look forward to your application** and welcome you to join Prosegur!