IT Operations Assistant

Description

Job Summary: We are seeking an IT Operations Assistant to support operational and administrative activities, track requests and incidents, and collaborate to maintain efficient technology services. Key Highlights: 1. Professional and collaborative work environment 2. Opportunities for learning and professional development in technology 3. Participation in various technology processes and projects **IT Operations Assistant** **Job Summary:** We are looking for an IT Operations Assistant to join our team in Santiago, Metropolitan Region. This is an excellent opportunity to gain experience in technology operations, support, requirement management, coordination, and IT process administration. The selected candidate will support the technology area’s operational and administrative activities, track requests and incidents, and collaborate with various teams to ensure technology services operate efficiently. **What you'll do:** * Support daily IT Operations activities * Register and track requests, incidents, and requirements * Coordinate information among users, vendors, and internal teams * Maintain up-to-date records, tickets, and documentation * Support technology service and process management * Track pending tasks and activities * Support user support and assistance processes * Record information in management platforms and internal systems * Prepare basic operational reports and documentation * Support monitoring and tracking of technology services * Coordinate maintenance, support, or implementation activities * Track equipment, assets, and technology resources * Identify missing information and escalate requirements as appropriate * Support communication between IT departments and other organizational areas * Collaborate on improving and organizing operational processes * Perform other tasks related to IT operations and support **requirements:** * Completed secondary education, technical training, or studies related to technology * Basic computer and digital tool proficiency * Interest in technology, systems, and IT operations * Strong communication and organizational skills * Ability to track tasks and requests * Responsibility and attention to detail * Ability to work collaboratively in a team * Willingness to learn new tools and processes * Experience in IT support, operations, administration, help desk, or related areas is preferred * Candidates with varying levels of experience will be considered **Why work with us:** * Professional and collaborative work environment * Training and guidance to perform job responsibilities * Learning opportunities in technology and IT operations * Potential for professional growth and development * Development of skills in support, service management, and technology operations * Participation in various technology processes and projects * Opportunity to gain experience with tools and systems used in IT operations * Team-oriented toward collaboration and learning * If you seek an opportunity to develop your skills and grow professionally in technology, we invite you to apply now Salary: $8\.400\.000 per year Workplace: On-site employment