Restaurant Supervisor

Description

Position Summary: This non-managerial role ensures optimal service and guest satisfaction by supervising staff and maintaining operational and safety standards. Key Responsibilities: 1. Ensure optimal service and meet guest needs. 2. Lead and support the team, fostering a positive work environment. 3. Maintain operational excellence and uphold quality standards. **Additional Information** **Job Number**26089665 **Job Category**Food and Beverage \& Culinary **Location**Av Presidente Kennedy 5741, Santiago, Region Metropolitana de Santiago, Chile **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Ensure staff work as a team to deliver optimal service and meet guest needs. Inspect staff personal hygiene and uniforms, and correct any deficiencies. Perform opening and closing duties, such as organizing required supplies and equipment, cleaning all equipment and areas, locking doors, etc. Inspect storage areas for organization, cleanliness, and proper use of FIFO (First-In, First-Out) method. Complete scheduled inventories and restock or order necessary supplies. Monitor seat availability, service delivery, safety, and guest well-being in dining areas. Issue work orders for maintenance repairs. Assist management with hiring, training, scheduling, performance evaluations, coaching, discipline, motivation, and employee development; serve as a role model and the first point of contact for the "Fair Treatment Guarantee and Open Door Policy" process. Comply with all company safety policies and procedures; report any maintenance issues, safety hazards, accidents, or injuries; complete safety training and certifications. Ensure uniforms and personal appearance are neat and professional. Maintain confidentiality of company-owned information; protect company assets. Support all fellow coworkers and treat them with dignity and respect. Support the team in achieving common goals. Meet quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than 50 pounds (22.50 kg) or equivalent without assistance. Stand, sit, or walk for extended periods or throughout the entire work shift. Read and visually verify information in various formats (e.g., small print). Visually inspect tools, equipment, or machinery (e.g., to identify defects). Grasp, turn, and manipulate objects of varying sizes and weights, requiring fine motor skills and good hand-eye coordination. Reach above shoulder height and below knee level, including bending, twisting the waist, pulling, and stooping. Navigate narrow, confined, or elevated spaces. Climb up and down service stairs and/or ramps. Greet and acknowledge all guests according to company standards. Communicate with others using clear and professional language; answer telephone calls using appropriate etiquette. Listen and respond appropriately to concerns raised by other employees. Communicate with others using clear and professional language. Perform other reasonable job-related tasks as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent General Educational Development (GED) certificate. (General Educational Development, GED). Relevant work experience: At least 2 years of relevant work experience. Supervisory experience: At least 1 year of supervisory experience. License or certification: None *At Marriott International, we are committed to offering equal opportunities, ensuring everyone feels welcome, and facilitating access to employment opportunities. We actively promote an environment where the diversity of our associates’ backgrounds is valued and celebrated. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to not discriminating on the basis of disability, veteran status, or any other characteristic protected under applicable law.* Marriott Hotels strives to elevate the art of hospitality by innovating whenever possible while preserving the comfort of the familiar worldwide. As a host at Marriott Hotels, you will help us fulfill our promise of “A Wonderful Hotel Experience, Every Time” through thoughtful, sincere service that anticipates guest needs—thereby enhancing this living legacy. With a name synonymous with hospitality worldwide, we are proud to invite you to explore Marriott Hotels career opportunities. By joining Marriott Hotels, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self. JW Marriott is part of Marriott International’s luxury portfolio and comprises over 100 beautiful hotels in prominent cities and premier resort destinations worldwide. JW believes employees come first—because when you’re happy, guests are happy too. JW Marriott associates are confident, innovative, genuine, intuitive, and carry forward the brand and company founder J. Willard Marriott’s legacy. Our hotels offer an unparalleled work experience where you’ll be part of a community and enjoy authentic camaraderie among a diverse group of colleagues. JW creates opportunities for training, development, recognition, and—most importantly—a place where you can pursue your passion within a luxury environment focused on holistic well-being. Exceptional guest treatment begins with how we care for our employees. This is The JW Treatment™. By joining JW Marriott, you join a portfolio of brands within Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part** of an incredible global team, and **you’ll become** your best self.