Job Summary: We are seeking a Level 2 Technical Support professional with experience in resolving requests and incidents, documenting processes, and applying analytical skills in IT environments, with willingness to expand knowledge in the IT field. Key Responsibilities: 1. Resolution of requests and incidents at the Help Desk. 2. Documentation of processes and incidents. 3. Analytical skills and rapid response to incidents. TECNOVA is an IT software development and IT outsourcing company with 23 years of presence in the Chilean market, also operating in Colombia, Peru, and the USA, working with candidates worldwide. · We are seeking a Level 2 Technical Support professional. · Project-based contract with transition to indefinite-term employment. · On-site work mode in Las Condes. · Rotating shift schedule. · Monday to Wednesday: 08:00 to 18:00 hours. · Thursday: 08:00 to 17:00 hours. · Friday: 08:00 to 14:00 hours. · Alternatively, Monday to Friday: 10:00 to 19:00 hours. · Completed university or technical education in Computer Science, Electronics, Telecommunications, or related fields. · 2 to 3 years of experience. · Responsibilities: · Experience in resolving requests, tasks, and incidents at the Help Desk. · Experience in documenting processes, instructions, procedures, and incidents. · Analytical problem-solving skills and rapid response to incidents. · Excellent verbal and written communication skills, user-oriented. · Ability to multitask and prioritize activities. · Willingness to expand knowledge in the IT field. · Microsoft Office 365 suite, Exchange, OneDrive, SharePoint, Security & Compliance. · Administration and troubleshooting of Cisco IP telephony and collaboration tools. · Proficiency with Jira, Confluence, and ManageEngine Service Desk. -Requirements- Minimum Education: University degree / Professional Institute (I.P.) / Technical Training Center (C.F.T.) 3 years of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist