IT Support / ITIL 4 Certification

Description

Position Summary: Provide comprehensive technical support to internal users, ensuring operational continuity of IT systems and services under ITIL 4 guidelines. Key Highlights: 1. Comprehensive IT support aligned with ITIL 4 guidelines 2. Incident resolution and ticket management 3. Application of ITIL 4 principles in incident management Position: IT Support with ITIL 4 Certification Work Mode: Hybrid, Metropolitan Region Schedule: Full-time Position Mission Provide comprehensive technical support to internal users, ensuring operational continuity of IT systems and services under ITIL 4 best practices guidelines. Key Responsibilities Handling and resolving hardware, software, and network incidents. Ticket administration and tracking of requests in the support platform. Implementing process improvements for support delivery and technical documentation. Coordinating with vendors and internal teams to ensure service level agreements (SLAs). Applying ITIL 4 principles in incident, problem, and change management. Candidate Requirements Technical or professional education in Computer Science, Networking, or related fields. Minimum 2 years of corporate IT support experience. ITIL 4 certification (mandatory). Knowledge of Windows and Linux operating systems, LAN/WAN networks, and management tools. Core Competencies Service orientation and effective problem resolution. Clear communication and collaborative teamwork. Analytical ability and organizational skills. Adaptability to dynamic and multicultural environments. Apply directly at Pandapé DCS Chile and join a team driving technological excellence.-Requirements- Minimum Education: High School Diploma / Technical Years of Experience Keywords: support, support, support, approval, authorization, certification, validator, approval, authorization, certification, validator