Be part of Stefanini! At Stefanini we are more than 30,000 geniuses, connected from 41 countries, doing what they love and co-creating a better future. We are looking for a highly qualified professional to fill the role of Delivery Service Manager at our company, with experience and knowledge in software development lifecycle, team management, leadership, and organizational agility. **Responsibilities and attributions** * Ensure the successful implementation and execution of services, on time, cost, and quality, ensuring profitability and timely billing, seeking customer satisfaction in ongoing projects and/or assigned client; supporting service growth through the detection of new opportunities. * Ensure that services comply with the methodology and quality standards defined under the contracted service terms. * Monitor compliance with SLAs and/or KPIs committed to clients. * Ensure the definition of the service plan and guarantee its execution. * Understand the technical and legal requirements of the service under responsibility. " * Ensure compliance with the scope and quality of the services under responsibility. * Avoid penalties and/or fines due to service non-compliance. * Monitor and ensure that services comply with the methodology and quality standards defined under the contracted service terms. * Know the contract and all documents and agreements made with the client during the pre-sales and contracting phase, and share required information with the work team. * Guarantee proper execution of services performed both by practices and partners. **Financial resource management** * Report any issues impacting profitability management, EBITDA, and adherence to the established budget for assigned services. * Guarantee compliance with financial indicators associated with the service. * Generate alerts regarding service profitability to the practice leader. * Meet time, cost, and billing estimates for each assigned service, ensuring expected business profitability. FINANCE AND COSTS **People management** * Ensure optimal results in e-NPS and Engagement surveys for employees under responsibility. * Define and implement, together with People & Culture, the development path and training plan. * Ensure that personnel receive corporate induction and specific role induction. * Promote knowledge sharing within Squads and communities for optimal performance of assigned tasks. * Ensure company policies are known and followed by staff involved in services under responsibility. * Conduct initial assessments and performance evaluations for all team members and ensure individual development plans are created and properly followed up when applicable. **Requirements and competencies:** * Minimum of 8 years of experience participating in technology projects/services. * 3 to 4 years of experience in people management, commercial management, customer service, administration, implementation of agile methodologies, and financial management. * Knowledge in administrative and financial management of project resources (billing, margin assessment). Design and implementation of customer management strategies (NPS tracking). * Knowledge in people management. * Knowledge of languages and life cycles of technology services. * Intermediate to advanced Excel skills. **Requirements and qualifications** * **Education:** University degree in Software Engineering, Systems Engineering, Computer Science, or related fields. * **Experience:** 5 or more years of experience leading software development projects, managing technical teams, and ensuring successful deliveries. Experience in implementing and supervising agile methodologies (Scrum, Kanban, SAFe). * **Technical knowledge:** Agile methodologies: Scrum, Kanban, SAFe, and their implementation in development teams. SDLC (Software Development Life Cycle): In-depth knowledge of the development cycle, from design to deployment. Project management tools: Experience with JIRA, Trello, Azure DevOps, or similar. Development languages and frameworks: Basic or intermediate knowledge of languages such as Java, Python, JavaScript, .NET, or frameworks like React, Angular, or Node.js. Cloud computing: Experience or knowledge in AWS, Azure, or GCP. Databases: Familiarity with relational databases (SQL) and non-relational databases (NoSQL). * **Certifications:** Certifications in project management and agile methodologies, such as: Certified Scrum Master (CSM), Project Management Professional (PMP), SAFe Agilist, or advanced agile frameworks. * **Language:** Intermediate English. **Additional information** Are you looking for a place where your ideas can shine? With over 38 years of history and a global presence, at Stefanini we transform tomorrow together. Here, every action counts and every idea can make a difference. Join a team that values innovation, respect, and commitment. If you are a disruptive person, committed to continuous learning, and innovation is in your DNA, then we are what you're looking for. Come and let's build a better future together!