Browse
···
Log in / Register
Job Summary: We are seeking a Level 1 Support specialist to provide technical support to internal users, addressing requests and incidents related to hardware, operating systems, and applications. Key Highlights: 1. Key role in ensuring operational continuity and timely user support 2. Proficiency in operating systems, software, and basic networking 3. Experience in technical support and corporate user assistance A prominent automotive industry company requires a Level 1 Support specialist to deliver first-level technical support to the company's internal users, addressing requests and incidents involving computers, operating systems, email, printers, basic networks, peripherals, and corporate applications—ensuring timely, clear, and operationally continuous support. Description: - Main Functions and Responsibilities Respond to user requests and incidents via help desk, email, phone, ticketing system, or in-person assistance. Diagnose and resolve basic hardware, software, connectivity, printer, and peripheral issues. Install, configure, and maintain computers, laptops, printers, scanners, IP phones, and other technological devices. Assist with user account configuration, email setup, system access, and basic permissions. Perform installation and updates of operating systems, corporate applications, antivirus software, and productivity tools. Escalate complex incidents to Level 2 support, infrastructure, networking teams, or external vendors as appropriate. Accurately record requests, solutions applied, and response times in the company-defined platform. Support equipment delivery, retrieval, formatting, and preparation for new or departing users. Maintain a basic inventory of assigned equipment, peripherals, and technological assets. Comply with internal information security policies, credential usage, backup procedures, and confidentiality requirements. Assist with operational IT tasks such as meeting room equipment checks, videoconferencing setup, network point verification, and basic equipment maintenance. Required Technical Knowledge Proficiency in Windows 10 and Windows 11. Software installation and configuration. Basic hardware diagnostics for computers and laptops. Basic printer and peripheral configuration. Fundamental networking knowledge: IP, DNS, DHCP, WiFi, cabling, and connectivity. Proficiency in Microsoft 365, Outlook, Teams, OneDrive, and Office. Use of remote access tools. Desirable knowledge of corporate antivirus solutions, IT asset inventory, ticketing systems, and Active Directory. Academic Qualifications: Intermediate or higher technical degree in Computer Science, Connectivity and Networking, Computer Support, Systems Administration, or related field. Experience: Other: 1–2 years of experience in technical support, help desk, or user assistance. Experience in corporate-user environments is desirable.-Requirements- Minimum Education: Secondary Education (Humanities/Technical Track) 1 year of experience Keywords: support, support, support, technologist, technician, tech, technician, technology, technology, technologist
