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Job Summary: We are seeking a Level 1 Support specialist to provide technical assistance to internal users, resolve incidents, and ensure operational continuity. Key Highlights: 1. First-level technical support for internal users. 2. Diagnosis and resolution of hardware and software issues. 3. Installation and configuration of corporate equipment and applications. A leading company in the automotive sector requires a Level 1 Support specialist to deliver first-level technical support to internal company users, addressing requests and incidents related to computer equipment, operating systems, email, printers, basic networks, peripherals, and corporate applications—ensuring timely, clear, and operationally focused assistance. Job Description: - Main Functions and Responsibilities Respond to user requests and incidents via help desk, email, phone, ticketing system, or in-person assistance. Diagnose and resolve basic hardware, software, connectivity, printer, and peripheral issues. Install, configure, and maintain computers, laptops, printers, scanners, IP phones, and other technological devices. Assist with user account setup, email configuration, system access, and basic permissions. Perform installation and updates of operating systems, corporate applications, antivirus software, and productivity tools. Escalate complex incidents to Level 2 support, infrastructure, networking teams, or external vendors as appropriate. Accurately record requests, solutions applied, and response times in the company-defined platform. Support equipment delivery, retrieval, formatting, and preparation for new or departing users. Maintain a basic inventory of assigned equipment, peripherals, and technological assets. Comply with internal information security policies, credential usage, backup procedures, and confidentiality requirements. Assist with operational IT tasks, such as reviewing meeting rooms, videoconferencing setups, network points, and basic equipment. Required Technical Knowledge Proficiency in Windows 10 and Windows 11. Software installation and configuration. Basic hardware diagnostics for computers and laptops. Basic printer and peripheral configuration. Fundamental networking knowledge: IP, DNS, DHCP, WiFi, cabling, and connectivity. Proficiency in Microsoft 365, Outlook, Teams, OneDrive, and Office. Use of remote access tools. Desirable: familiarity with corporate antivirus solutions, IT asset inventory, ticketing systems, and Active Directory. Academic Qualifications: Intermediate or higher technical degree in Computer Science, Connectivity and Networks, Computer Support, Systems Administration, or related field. Experience: Other: 1–2 years of experience in technical support, help desk, or user assistance roles. Experience in corporate-user environments is desirable.-Requirements- Minimum Education: High School Diploma (Humanities/Technical Track) or Technical Degree 1 year of experience Keywords: support, apoyo, soporte, tecnologo, tecnico, tech, technician, technology, tecnologia, technologist
