Aftermarket Sales Engineer

Description

Summary: The Aftermarket Sales Engineer will drive profitable aftermarket sales revenue by managing accounts, re-engaging clients, and developing new business for compressed air solutions. Highlights: 1. Drive and grow aftermarket sales business by achieving sales targets 2. Manage existing customer accounts and maintain strong customer relationships 3. Support customers to ensure high customer satisfaction **Selected candidate will be based in our office located at:** No.12, Jalan Maju 4, Taman Perindustrian Cemerlang, 81800 Ulu Tiram, Johor. **About Us** Power Torch (part of Ingersoll Rand group) provides reliable and energy\-efficient compressed air solutions for a wide range of industries. Driven by expertise, innovation, and a strong commitment to customer satisfaction, we offer end\-to\-end support including consultation, sales, installation, servicing, and maintenance to help customers improve productivity and efficiency. **Job Summary** The Aftermarket Sales Engineer will be responsible for generating profitable aftermarket sales revenue by managing existing customer accounts, re\-engaging inactive clients, and developing new business opportunities. The role focuses on delivering excellent compressed air aftersales support and building strong customer relationships to drive long\-term business growth. **Responsibilities** * Drive and grow aftermarket sales business by achieving sales targets and supporting the company’s business objectives. * Manage existing customer accounts, identify new business opportunities, and maintain strong customer relationships. * Prepare and follow up on quotations, purchase orders, and technical clarifications with customers. * Promote aftermarket products and services including spare parts, servicing, maintenance contracts, and system upgrades. * Coordinate with service teams, vendors, and subcontractors to ensure smooth execution of field service and project activities. * Support Testing \& Commissioning activities together with the project and service teams when required. * Monitor customer requirements and provide timely solutions to ensure high customer satisfaction. * Prepare and submit monthly sales and performance reports. * Carry out any other duties and responsibilities assigned by the management from time to time. **Requirements** * Diploma/Degree in Mechanical/Industrial Engineering or related fields. * Aftersales experience with parts \& services for industrial products such as Air Compressors, Dryers, or other similar equipment. * Experienced in air compressor aftermarket is preferred. * Fresh Graduates are encouraged to apply * Good communication and customer service skills. * Possess own transport. * Responsible, proactive, and willing to learn. * Basic knowledge of Microsoft Office. **Travel \& Work Arrangements/Requirements** * Based in office with frequent visits to customer sites. **Key Competencies** * Customer Orientation * Ownership mindset * Business Awareness * Technical Knowledge in Compressed Air Systems