Summary: This role seeks a strong QA professional with solid manual testing experience in complex systems, eager to learn and grow into ServiceNow, ensuring quality across end-to-end workflows. Highlights: 1. Opportunity to build ServiceNow-specific expertise 2. Focus on validating end-to-end business workflows 3. Collaborative environment with developers, architects, and product owners **Senior QA Manual – ServiceNow (Training\-Oriented Role)** **(Contractor, Remote, LATAM)** =========================================================================================== This role is ideal for a **strong QA professional** with solid experience in manual testing within complex systems, who is willing to learn and grow into the ServiceNow platform. The selected candidate will play a key role in ensuring quality across end\-to\-end business workflows while progressively building ServiceNow\-specific expertise. **Start date**: ASAP **Contract type**: Contractor, Full\-Time, Remote **Work hours**: Monday to Friday, 8 am to 5 pm PST **️ What You’ll Be Doing** -------------------------- * Design, execute, and maintain manual test cases for enterprise applications. * Perform functional, regression, smoke, and UAT testing across complex workflows. * Validate end\-to\-end business processes, including integrations and data flows. * Actively manage the defect lifecycle, from identification to resolution and retesting. * Collaborate closely with developers, architects, product owners, and stakeholders. * Document test scenarios, results, and quality metrics clearly and consistently. * Gradually ramp up on ServiceNow concepts, modules, and platform behavior, with support from the team. **✅ What You Need to Succeed** ------------------------------ ### **Must\-haves** * 5\+ years of experience as a QA Manual in enterprise or complex systems. * Strong background in: + Test case design and execution + Regression and UAT testing + Defect tracking and reporting + Experience working in Agile/Scrum environments. * Ability to understand and validate business workflows, not just isolated features. * Solid English skills (written and spoken). ### **Nice\-to\-haves** * Experience testing CRM, ERP, or SaaS enterprise platforms. * Basic understanding of: + ITSM concepts + Workflow\-based systems + API testing tools (e.g., Postman) * Previous exposure to ServiceNow (not mandatory). **Our Recruitment Process** --------------------------- Here’s what to expect from our candidate\-friendly interview process: * **Initial Interview** – 60 minutes with our Talent Acquisition Specialist * **Culture Fit** – 30 minutes with our Team Engagement Manager * **Technical Assessment** – Online Challenge/Multiple Choice Questionnaire * **Final Stage** – 60 minutes with the Hiring Manager **Why Join Launchpad?** ----------------------- We believe that great work starts with great people. At Launchpad, we offer: * Fully remote work with hardware provided * Global team experience with clients in North America * Competitive USD compensation * Training and learning stipends * Paid Time Off (vacation, personal, study) + ️ A culture that values autonomy, purpose, and human connection ***✨ Ready to make your mark? Apply now and be part of something exciting.***