Position Summary: Grupo Lagos is seeking an IT Help Desk intern to provide technical support and assistance to internal users, with a focus on learning and professional development. Key Highlights: 1. Technical support and assistance to internal users 2. Gain practical experience in a dynamic environment 3. Create a valuable opportunity for learning and professional development **Join our Technology team!** ------------------------------------------ At **Grupo Lagos**, we are looking for an **IT Help Desk Intern** eager to learn, develop professionally, and actively participate in providing technical support and assistance to our internal users. If you are passionate about technology, enjoy solving problems, and want to gain practical experience in a dynamic environment, this opportunity is for you! ### **What will you learn and do during your internship?** ✅ Receive and log support requests. ✅ Manage and track support tickets. ✅ Prepare, configure, and deliver computer equipment. ✅ Perform basic hardware, software, printer, and connectivity diagnostics. ✅ Support technological inventory administration. ✅ Document procedures and solutions. ✅ Provide support to internal users from various company departments. ✅ Escalate incidents as appropriate. ✅ Participate in Technology department projects and operational activities. ### **Internship Project** **IT Help Desk Intern Onboarding** You will join the team responsible for delivering technical support to our employees, contributing to maintaining operational continuity and the quality of service delivered to internal users. ### **Why is this project important?** Your support will enable: * Improved response times for user requests. * Strengthened operational capacity of the IT department. * Up-to-date process documentation. * Enhanced support experience for our employees. * A valuable opportunity for learning and professional development. ### **Who will you work with?** You will interact with all company departments requiring technical support, allowing you to understand various business processes and develop internal customer service skills. ### **We seek students from:** * Technical or Engineering programs in Computer Science. * Computer Engineering. * Networks and Telecommunications. * Computer Support. * Related fields. ### **We especially value** * Service orientation. * Eagerness to learn. * Proactivity. * Responsibility and commitment. * Ability to work in a team. * Interest in developing a career in IT support.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
