Incident Manager

Description

Job Summary: ACL is seeking an Incident Manager to lead responses to critical incidents and ensure operational continuity for large-scale clients by coordinating cross-functional teams. Key Responsibilities: 1. Lead major incidents and war rooms to restore service. 2. Coordinate technical teams, vendors, customers, and executive stakeholders. 3. Facilitate Post-Incident Review (PIR) processes and continuous service improvement. **Incident Manager (1 vacancy)** **Developers and systems analysts \- Computer programming technicians** ================================================================================================================================== ### **CONTACT INFORMATION** **Company:** ACL (Aplicaciones Computacionales) **Economic activity:** Information technology consulting activities and information infrastructure management ### **DESCRIPTION** At ACL, a leading provider of technology solutions with over 30 years of experience in Latin America, we are seeking talent for the Incident Manager position. If you are passionate about leading responses to critical incidents, orchestrating cross-disciplinary teams, and ensuring operational continuity for large-scale clients, this opportunity is for you! What will you do? Lead major incidents, technical bridges, and war rooms to promptly restore service. Coordinate technical teams, vendors, customers, and executive stakeholders—defining priorities, assigning responsibilities, and establishing action plans. Facilitate and support Post-Incident Review (PIR), Root Cause Analysis (RCA), Problem Management, and continuous service improvement. What are we looking for? Degree in Computer Engineering / Civil Informatics, Systems Engineering, Telecommunications, or related field. 5\+ years of experience in IT Operations, Service Operations, IT Support, or ITSM service management. Knowledge of ITIL, Major Incident Management, Problem Management, and SLA compliance tracking. Experience managing critical incidents in customer-facing environments and coordinating global, multifunctional teams. Solid technical foundations in infrastructure and systems (Linux, SQL databases, APIs, Cloud, monitoring/observability, and networking) to interpret logs, metrics, and system behavior during crises. Advanced/fluent English proficiency (written and spoken), ideal for executive communication and global team management. Metropolitan Region, Las Condes 11/08/2026 \- 01/09/2026 Confidential Full-time ### **REQUIREMENTS** **Education level:** **Experience:** 5 years ### **CHARACTERISTICS** **Contract type:** Indefinite-term contract **Position level offered:** Professional **Source of the offer:** WEB **Professional practice opportunity:** No **Suitable for the following employment groups:** Persons with disabilities View job requirements