Head of Claims Systems Support and Maintenance

Description

Position Summary: We are seeking a Head of Claims Systems Support and Maintenance to lead technology projects, ensure operational continuity of critical systems, and drive business impact. Key Highlights: 1. Lead end-to-end technology projects 2. Manage support and maintenance services for critical systems 3. Coordinate user and stakeholder requirements **Head of Claims Systems Support and Maintenance (1 vacancy)** **Developers and Systems Analysts \- IT Programming Technicians** =============================================================================================================================================================== ### **CONTACT INFORMATION** **Company:** ACL (Computational Applications) **Economic activity:** Information technology consulting activities and information infrastructure management ### **DESCRIPTION** At ACL, a leading provider of technological solutions with over 30 years of experience in Latin America, we are seeking talent for the position of Head of Claims Systems Support and Maintenance. If you are passionate about leading end\-to\-end technology projects, ensuring operational continuity of critical systems, and delivering business impact through technology, this opportunity is for you! What will you do? Lead planning, execution, monitoring, and closure of technology projects, ensuring adherence to timelines, budgets, quality, and security. Manage support and maintenance services for claims business systems, ensuring their operational continuity and continuous improvement. Identify and manage project risks, proposing effective mitigation plans. Coordinate user and stakeholder requirements, acting as a bridge between technical and business areas. Manage technology vendors and associated service contracts. Oversee solution implementation, ensuring compliance with the company’s technical and methodological standards. Ensure software and project deliverable quality. What are we looking for? Degree in Computer Engineering, Civil Informatics Engineering, or a related field in technology and project management. Minimum 3 years of experience in IT project leadership roles (ideally as Project Manager or similar). Proven experience leading complex technology projects and managing multiple stakeholders. Experience in banking, insurance, or financial services industries (mandatory). Solid knowledge of project management methodologies (PMI, Agile, Scrum, or others). Experience in IT service management, support, and maintenance of critical systems. Technical knowledge in: .NET or .NET Core development; Oracle and SQL Server databases; Cross-functional experience across ICT areas (development, QA, projects, support) Metropolitan Region, Providencia 24/04/2026 \- 15/05/2026 Confidential Full-time ### **REQUIREMENTS** **Education level:** **Experience:** 5 years ### **CHARACTERISTICS** **Contract type:** Indefinite-term contract **Position level offered:** Professional **Source of the offer:** WEB **Professional practice opportunity:** No