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Job Summary: We are seeking a motivated IT Technician eager to learn and provide support for devices and systems in Falabella stores, ensuring operational continuity. Key Highlights: 1. Develop your passion for customers and exceptional service. 2. Join a great team in an innovative environment. 3. Participate in activities and projects led by the Operations Management team. **Job Description** ---------------------- If you are passionate about retail, highly motivated, and eager to learn from the best, this is your opportunity to join a great team and work with us! We aim to attract and develop talent with potential who wish to grow within our stores. We want to nurture your passion for customers and your ability to deliver exceptional service. OBJECTIVE: An IT Technician responsible for supporting various devices and systems used in Falabella stores and Stand-Alone locations, ensuring operational continuity. Responsibilities: 1\. Review requirements from different store departments and resolve them according to priority. 2\. Provide support for POS terminals; report rollouts to respective supervisors. For major repairs, request external company visits for inspection and quotation. 3\. Configure software on computers to keep them operational (Corporate Software: Office, Mail, Apps). 4\. Provide on-site technical support to other central office support teams at stores. 5\. Coordinate requests for password changes, account creation/deletion, and other tasks executed from central offices. 6\. Verify network point functionality. If necessary, submit repair or new installation requests to the store, using external companies. 7\. Install and configure printers. If required, submit requests to printer vendors. 8\. Provide technical support during events such as Christmas and Cyber Day. 9\. Conduct equipment inventories as requested by central office. 10\. Participate in activities and projects led by the Operations Management team for stores. 11\. Perform preventive technical walkthroughs across stores. **Candidate Requirements** -------------------------- * Experience in similar roles. * Completed degree in Telecommunications Technology and/or Network Administration, or Systems Analyst/Programmer. **Selection Process** ------------------------ Our selection process is conducted via AIRA — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the position. 2\. Check your email. 3\. Log in to AIRA and answer the requested questions and/or assessments. Then, if your profile matches what we are looking for, we will contact you by email (via AIRA) to proceed to the in-person stage. **About Us** ------------------ We are Falabella Retail We love innovation, work flexibly from wherever we choose, respect and value diversity, include all people, and break down barriers — because here, differences add value. We enjoy working collaboratively and having fun as a team, embracing differences related to gender identity, sexual orientation, religious beliefs, disability, age, or nationality, sharing experiences across business units, and thriving on challenges in both physical and digital worlds. We are over 100,000 people across 9 different countries, working daily as one team to simplify and enjoy life more.
