Customer Experience Manager

Description

Position Summary: Valle Nevado is seeking a Customer Experience Manager to lead a team and ensure the quality of visitor experience and the ski center's image. Key Responsibilities: 1. Lead and coordinate a customer experience team 2. Ensure complete customer satisfaction 3. Guarantee compliance with high-quality protocols Recruitment Season for Valle Nevado 2026 Has Begun!! Valle Nevado, South America's most modern ski resort, is currently recruiting staff for the 2026 winter season. We are therefore seeking to hire a Customer Experience Manager whose primary objective will be to lead and coordinate a team responsible for overseeing that all areas of Valle Nevado deliver a high-quality experience to visitors and maintain our brand image—from day skiers to hotel guests. Their main mission will be to ensure that every area adheres to established protocols, guaranteeing complete customer satisfaction. **What do you need to join our team?:** A university degree ideally in tourism, public relations, or marketing. Basic computer skills and proficiency in Microsoft Office. English and/or Portuguese (basic/intermediate level) is desirable. Minimum three years’ experience in similar roles. Good health compatible with working at high altitude (+3,000 m). Flexibility to work rotating shifts. Position Conditions **Work Modality:** On-site. And that’s not all—we offer benefits designed to make you feel right at home! Transportation, accommodation, and meals are fully covered to ensure your comfort and well-being while working with us. If you’re passionate about the Andes Mountains and meet the requirements, don’t wait—join our team now! Your opportunity to be part of this exciting adventure at Valle Nevado is here! We look forward to welcoming you!