We believe in the everyday hero. Those who have the courage to follow their passion and the strength and determination to make their dreams come true. Small business owners are at the heart of everything we do, so we're building powerful and easy-to-use financial solutions to help them manage their businesses. With a founder's mindset and a 'team first' attitude, our diverse teams across Europe, South America, and the United States work together to ensure small business owners can succeed doing what they love. What will your role be? We are looking for a Customer Service Executive to join our team. As a company aiming to revolutionize the payment systems market, we are seeking someone with strong communication skills, empathy, autonomy, and the ability to adapt to change. This person will be responsible for handling customer inquiries through multiple channels, including phone, chat, or email, as well as identifying opportunities to improve our product and tools. You will be the voice of our company in Chile, Peru, and Colombia, so you must be able to quickly learn service processes and functionalities in order to answer any questions that arise. Requirements * Motivated individual with an interest in technology, flexibility, and strong interpersonal skills. * Excellent communication and rich vocabulary. * Passion for helping people and solving others' problems. * Problem-solving skills and customer-focused approach. * Proactive in suggesting process improvements. * Ability to handle complex situations. * Flexible working hours. * Computer literacy: User level. What we offer * A diverse, inclusive, collaborative, transparent, and fun work environment. * Competitive compensation. * Opportunities for professional growth. * Hybrid work model: 4 days in the office, 1 remote day. If you're passionate about technology and challenges, and interested in joining a company where you'll have continuous learning opportunities, SumUp is the place for you. *A healthy and safe workplace that strictly prohibits any form of harassment.* Job Application Tip We recognize that candidates feel they need to meet 100% of the job criteria in order to apply for a job. Please note that this is only a guide. If you don’t tick every box, it’s ok too because it means you have room to learn and develop your career at SumUp.