**Experience working at Clínica Universidad de los Andes!** We are committed to your personal and professional development, so together we can contribute to the health of our patients and their families. Currently, we are looking for a **Call Center Agent** to join our team in the **Contact Center** unit, for an **Extended Leave Replacement** position. **Working hours:** Rotating daytime shifts from Monday to Friday with Saturdays (Mon-Fri 8:00 to 16:00 \+ Sat 9:00 to 14:00 / Mon-Fri 8:00 to 17:00 / Mon-Fri 11:00 to 22:00\) **Job objective:** Provide clear telephone service to clinic patients, promptly managing inquiries, appointments, referrals, and information requests according to established protocols. The call center agent will be key in ensuring a warm and respectful customer experience, contributing to timely access to healthcare and compliance with the quality standards defined by the Institution. **Job responsibilities:** Answer phone calls from patients and internal users. Manage appointments, referrals, and requests efficiently and courteously. Record information in institutional systems according to protocol. Provide clear and timely information about clinical services and procedures. Ensure an empathetic customer experience aligned with the clinic's values. **What do we expect from you?** Completed Secondary Education Intermediate-level Excel skills (mandatory) Previous call center experience (desirable) **Benefits:** Uniform Corporate insurance and agreements Pleasant work environment Opportunities for growth and professional development This offer is governed by **Law No. 21\.015**, which promotes the inclusion of persons with disabilities in the workforce. **Desired Profile** ------------------ **What do we expect from you?** Completed Secondary Education Intermediate-level Excel skills (mandatory) Previous call center experience (desirable)