N2 IT Technician Replacement – Isla de Maipo

Description

Job Summary: We are seeking an N2 Computer Technician for on-site IT support, with experience in incident resolution, software management, networking, and customer service. Key Highlights: 1. Key role in resolving incidents and technical requests. 2. Opportunity to develop skills in software and network support. 3. Emphasis on professional ethics and teamwork for solutions. **We are seeking an N2 Computer Technician replacement for the commune of Isla de Maipo.** Date: From May 19 to May 31 **(9** business days) Compensation: 1 UF per working day \- Payment upon completion of service, ideally against a Professional Services Invoice or Official Invoice. Location: **Viña San Pedro, Isla de Maipo.** **Requirements:** * Technical education in computer science, networking, or related fields. * Minimum 1 year of prior experience in on-site IT technical support. * Knowledge of software installation, Windows operating systems, Active Directory (Windows directory services), Jira Service Management, Trend Micro, Solman, SAP, Google Workspace, and network protocols. * Solid understanding of networks, communication protocols, and network hardware—including knowledge of TCP/IP, LAN, WAN, and devices such as routers and switches. * Ability to efficiently diagnose and resolve network issues. Critical thinking and rapid response capability are essential. * Demonstrated professional ethics in communication and customer/user support. * Ability to work collaboratively and contribute solution-oriented ideas. **Main Responsibilities:** * Resolve, log, and maintain daily workload updates; simultaneously inform end users about assigned requests until resolution, to uphold established service levels across all support channels (on-site as needed, phone calls, email, Google Chat, and tickets). * Provide second-line solutions for incidents or technical requests related to software, user profiles, operating systems, sales force systems, and escalate promptly to third-line support if resolution cannot be delivered during first contact or if handling is required per organizational support protocols. * Close all incidents assigned to your shared workload queue by clearly communicating the solution, recommendation, or preventive measures to the end user. * Proactively escalate irregular situations to the area supervisor. * Availability for on-site rotation across all assigned field plants. * Perform any other duties inherent to the position, as well as those assigned by your immediate supervisor. **Ideally, we seek candidates from neighboring communes such as Talagante, Peñaflor, El Monte, Padre Hurtado, and others.** Workplace: On-site employment