Technical Support Assistant

Description

Job Summary: Solar Energy & Technology Chile SpA is seeking a Technical Support Assistant in Viña del Mar to provide frontline assistance and manage support requests. Key Highlights: 1. Gain hands-on experience in professional technical support. 2. Develop skills in hardware, software, networking, and problem-solving. 3. Learn structured help desk and IT service processes. Job Summary **Solar Energy & Technology Chile SpA** is seeking a ***Technical Support Assistant*** with an interest in technology, strong organizational skills, and a customer-oriented mindset to join our team in Viña del Mar. As a Technical Support Assistant, you will provide frontline assistance for computers, software, office applications, user accounts, connectivity, peripherals, and technology-related service requests. You will help diagnose routine issues, manage support tickets, configure equipment, document solutions, and escalate more complex incidents to experienced technical staff. You may also provide basic administrative and technical support for the company’s authorized digital systems related to energy and technology operations. This position is ideal for entry-level candidates and recent graduates interested in IT support, technical support, help desk, technical assistance, computer systems, networking, or technology operations. Responsibilities: Provide frontline technical assistance to users. Receive and document technical support requests. Create, categorize, prioritize, and update support tickets. Resolve routine desktop and laptop computer issues. Provide assistance with Windows operating system issues. Provide support for Microsoft Office and Microsoft 365 applications. Assist users with Outlook, Teams, OneDrive, web browsers, and office applications. Troubleshoot printers, monitors, docking stations, headsets, and other peripherals. Assist with password resets and account access issues. Provide support for basic user account and permission requests. Assist with Active Directory or Microsoft Entra ID tasks, as applicable. Provide support for basic LAN, Wi-Fi, internet, and VPN troubleshooting. Assist with routine TCP/IP, DNS, and DHCP-related issues. Provide remote technical assistance using approved tools. Prepare and configure laptops, desktops, and peripheral devices. Install approved applications and software. Provide support for new user workstation setup. Assist with onboarding and offboarding of IT personnel. Maintain accurate records of technology assets and equipment. Support hardware and software inventory activities. Assist with configuration of approved mobile devices. Monitor pending support requests and perform appropriate follow-up. Maintain accurate records of issue resolution and solutions. Appropriately escalate complex application, network, infrastructure, cybersecurity, or energy system issues. Provide support for technology implementations and system upgrades. Keep FAQs and technical knowledge base documentation up to date. Follow cybersecurity, privacy, and access control procedures. Participate in technical training and service improvement activities. Identify recurring technical issues and report them appropriately. Requirements: Completed secondary education or equivalent qualification. Technical or professional training in Information Technology, Computer Science, Networking, Telecommunications, Electronics, or a related field is highly desirable. Prior experience in IT or technical support is beneficial but not mandatory. 0–1 year of experience is required. Recent graduates with relevant technical training are strongly encouraged to apply. Basic knowledge of computer hardware and software. Familiarity with Windows operating systems. Familiarity with Microsoft Office or Microsoft 365. Basic knowledge of LAN, Wi-Fi, TCP/IP, DNS, and VPN. Basic knowledge of user accounts, passwords, permissions, and authentication. Familiarity with Active Directory or Microsoft Entra ID is highly desirable. Familiarity with incident management platforms, help desk systems, or ITSM tools is highly desirable. Basic knowledge of remote support tools. Knowledge of solar energy technologies, monitoring platforms, electrical systems, or renewable energy is a plus but not essential for general IT support responsibilities. Strong problem-solving and fault-detection capabilities. Excellent customer orientation. Good verbal and written communication skills. Ability to explain technical instructions to non-technical users. High attention to detail and excellent documentation skills. Willingness to learn new technologies and energy-related platforms. Candidates meeting most, though not necessarily all, requirements are encouraged to apply. Why Work With Us? Gain hands-on experience in professional technical support. Develop skills in hardware, software, networking, and problem-solving. Gain experience with Microsoft Office technologies. Learn structured help desk and IT service processes. Gain experience in incident and ticket management. Develop expertise in user account and access management. Become familiar with digital and energy-related technologies. Work alongside technology and operations professionals. Participate in equipment configuration and technology implementation. Strengthen your cybersecurity awareness. Develop both technical and customer service capabilities. Build a professional career path enabling progression to roles such as IT Support Technician, Technical Support Specialist, Help Desk Analyst, IT Operations Associate, or Technical Support Engineer. Salary: $700,000 – $780,000 per month Work Location: On-site employment