Sales Administrator

Description

Job Summary: We are seeking a Sales Administrator with an analytical and solution-oriented profile to provide administrative and commercial support to the Sales team, focused on operational excellence and continuous improvement. Key Highlights: 1. Opportunity for professional development within a dynamic and innovative team. 2. Positive work environment and participation in transformation projects. 3. Focus on operational excellence and continuous process improvement. We are currently looking for a Sales Administrator to join our team in Chile. We seek an analytical, organized, and solution-oriented candidate, focused on operational excellence, sales support, and continuous process improvement. The primary objective of this role is to provide administrative and commercial support to the Sales team, ensuring proper order management, logistics-commercial coordination, and efficient customer and patient service. ### **Main Responsibilities** * **Sales and Order Management:** Process purchase orders in **SAP**, ensure timely registration, and track invoicing, credit notes, and related administrative tasks. * **Logistics Coordination:** Monitor order intake and dispatch, and coordinate with logistics providers for preparation, distribution, and deliveries. * **Strategic Accounts and CENABAST:** Comprehensive management of key accounts, including thorough tracking of CENABAST-related processes to mitigate economic/financial risks. * **Reverse Logistics:** Coordinate and execute returns, rejections, exchanges, chargebacks, and reconciliations with customers. * **End-to-End Customer and Patient Support:** Manage inquiries, complaints, and requests through various service channels. * **Data Analysis and Reporting:** Prepare commercial reports in Excel, analyzing variances and trends to support decision-making. * **Information Systems Management:** Maintain accurate and reliable data in **SAP and Salesforce**. * **Continuous Improvement:** Drive initiatives for automation, standardization, and optimization of operational processes. ### **Profile Requirements** * **Experience:** Minimum 2–3 years in similar roles such as Commercial Excellence, Sales Operations, Customer Service, or Sales Administration (healthcare, pharmaceutical, or FMCG sectors highly valued). * **Systems Proficiency (Mandatory):** **SAP** (intermediate/advanced) and **Advanced Excel** (pivot tables, complex formulas, data analysis). * **CRM Experience:** **Salesforce** preferred. * **Language:** Intermediate English proficiency. * **Specific Knowledge:** Demonstrable experience handling **CENABAST** processes and reverse logistics. * **Key Skills:** Strong analytical ability, results orientation, organizational skills, proactivity, and excellent interpersonal skills. ### **What We Offer** * Competitive salary aligned with the local labor market. * Opportunity for professional development within a dynamic and innovative team. * Positive work environment and direct participation in transformation and continuous improvement projects.