Customer Service Representative

Description

Job Summary: We are seeking a professional and friendly Customer Service Representative to assist customers, resolve issues, and coordinate requests with internal teams—ideal for entry-level candidates interested in customer experience. Key Highlights: 1. First-line customer assistance through multiple channels. 2. Opportunity for entry-level candidates with limited experience. 3. Development of customer service and digital platform skills. Job Summary **TDT Business \& Technology Services Chile SpA** is seeking a professional, friendly, and customer-oriented **Customer Service Representative** to join our team in La Cisterna. As a Customer Service Representative, you will provide first-line customer assistance via phone, email, chat, and authorized digital channels. You will respond to inquiries, resolve routine service issues, maintain accurate customer records, follow up on open cases, and coordinate complex requests with relevant internal teams. You will work closely with customer service, technical support, digital operations, administration, and business services teams to deliver seamless and consistent customer experiences. This position is ideal for entry-level candidates with limited work experience who are interested in customer service, BPO, contact centers, customer experience, technology services, or commercial operations. Responsibilities: - Respond to customer inquiries via phone, email, chat, and authorized digital channels. - Provide courteous, accurate, and professional customer assistance. - Identify customer needs through effective questioning and active listening. - Provide approved information about company services and processes. - Resolve routine customer inquiries during the first interaction whenever possible. - Create and update customer service cases. - Accurately record customer interactions in the CRM or support systems. - Keep customer contact and account information up to date. - Monitor open cases and perform appropriate follow-up. - Assist customers with routine account and service inquiries. - Provide basic guidance on approved digital and online platforms. - Assist customers with simple questions regarding account access. - Coordinate customer requests with technical support and operations teams. - Escalate technical, billing, contractual, or complex service issues appropriately. - Handle routine customer complaints professionally and respectfully. - Follow established procedures for complaint management and escalation. - Monitor shared customer service email and chat queues. - Maintain clear and accurate case notes. - Assist with customer onboarding and service administration, as applicable. - Support routine order or service request processing. - Maintain Excel spreadsheets and service records. - Prepare basic customer service reports. - Support customer feedback and satisfaction activities. - Work toward achieving established response time and service quality targets. - Comply with customer verification, privacy, and information security procedures. - Participate in customer service training and quality reviews. - Identify recurring customer concerns and communicate trends to supervisors. - Contribute ideas to improve customer experience and operational efficiency. Requirements: - Completed secondary education or equivalent qualification. - Prior experience in customer service, contact centers, BPO, retail, hospitality, administration, or customer support is valued but not mandatory. - Approximately 0–1 year of relevant experience is required. - Recent graduates and individuals with no prior customer service experience are encouraged to apply. - Strong customer service orientation. - Professional, patient, and respectful communication style. - Good oral and written communication skills. - Excellent active listening and interpersonal skills. - Comfort communicating via phone, email, and chat. - Basic computer literacy and data entry skills. - Knowledge of Microsoft Word, Excel, Outlook, or Microsoft 365 is preferred. - Familiarity with CRM, incident management, or customer support platforms is preferred. - Strong organizational and time management skills. - High attention to detail. - Strong problem-solving and follow-up skills. - Ability to maintain accurate customer records. - Ability to manage multiple customer requests simultaneously. - Ability to remain professional when assisting dissatisfied customers. - Ability to identify issues requiring escalation. - Ability to handle customer information responsibly. - Willingness to learn new digital platforms and business processes. Why Work With Us? - Gain hands-on experience in customer service. - Develop telephone, email, chat, and digital support skills. - Acquire experience using CRM and customer service platforms. - Strengthen communication and problem-solving skills. - Develop customer relationship management skills. - Learn technology-based business services. - Enhance Excel, reporting, and administrative capabilities. - Collaborate with professionals in customer service, technology, and operations. - Gain relevant experience in BPO and shared services environments. - Participate in customer experience and service quality initiatives. - Build transferable business and digital skills. - Establish a professional career path toward roles such as Customer Service Specialist, Customer Support Specialist, Customer Operations Coordinator, Senior Customer Service Representative, or Customer Service Team Leader. Salary: $550,000 – $750,000 per month Work Location: On-site employment