**Company Description:** WE ARE THE MOST CHOSEN 100% ONLINE PROFESSIONAL INSTITUTE BY CHILEANS, ACCREDITED BY THE CNA AND WITH 16 YEARS OF EXPERIENCE DELIVERING QUALITY ONLINE EDUCATION. OUR COMMUNITY COMPRISES OVER 1,000 STAFF MEMBERS AND FACULTY, MORE THAN 30,000 STUDENTS, AND OVER 25,000 GRADUATES. **Job Responsibilities:** JOIN AN EDUCATIONAL COMMUNITY THAT TRANSFORMS LIVES. AT IACC, WE ARE SEEKING A RE-ENROLLMENT ADVISOR RESPONSIBLE FOR ENSURING THE ADMINISTRATIVE VALIDITY OF OUR STUDENTS TO FACILITATE CONTINUITY IN THEIR STUDIES THROUGH THE RENEWAL PROCESS OF EDUCATIONAL SERVICE AGREEMENTS. **Main Responsibilities:** * Conduct RE-ENROLLMENT PROCESSES FOR CURRENT STUDENTS (SCHOLARSHIP RENEWALS, PROPOSALS, AND CONTRACTS). * MANAGE ACCOUNT PORTFOLIOS VIA PHONE CALLS AND EMAIL. * ENROLL STUDENTS WHO MUST BE RE-INSTATED OR RE-INTEGRATED. * RECOVER DROPPED/WITHDRAWN STUDENTS (RESTORE VALIDITY THROUGH RE-INTEGRATION OR RE-INSTATION PROCESSES). * ADDRESS STUDENT FINANCIAL INQUIRIES, REQUESTS, AND CONCERNS. * ADMINISTRATIVELY PROCESS MAJOR AND PAYMENT PLAN CHANGES. * REQUEST CREDIT NOTE ISSUANCE IN CASES OF PAYMENT PLAN CHANGES AND MAJOR CHANGES. * INFORM STUDENTS WITH OUTSTANDING BALANCES OF THE STEPS REQUIRED TO COMPLETE THEIR CONTRACT RENEWAL. * PROCESS CONTRACT REGULARIZATION FOR CAE STUDENTS. **Requirements:** * TECHNICAL OR PROFESSIONAL DEGREE. * 1 YEAR OF EXPERIENCE IN CUSTOMER SERVICE/COMMERCIAL ROLES. * PROFICIENT USER OF MICROSOFT OFFICE. * INTERMEDIATE EXCEL SKILLS. PROFESSIONAL INSTITUTE IACC COMPLIES WITH THE LABOR INCLUSION LAW AND IS COMMITTED TO INTEGRATING WORKERS WITH DISABILITIES. **Requirements:** TECHNICAL OR PROFESSIONAL DEGREE. MICROSOFT OFFICE USER LEVEL. 1 YEAR OF EXPERIENCE IN CUSTOMER SERVICE/COMMERCIAL ROLES. **Job Offer Conditions:** **Benefits:** * BIRTHDAY LEAVE * HEALTH INSURANCE * TRAININGS AND COURSES * DENTAL INSURANCE * REMOTE WORK