Customer Service Manager - Puerto Natales

Description

Job Summary: This role seeks a leader who will supervise operational and administrative processes, ensure high-quality customer service, and foster team development while driving business opportunity identification. Key Highlights: 1. Lead and supervise branch operational and administrative processes. 2. Advise and train customers on banking services and remote channels. 3. Promote goal achievement and team development. The Customer Service Manager must lead, supervise, and control the branch’s operational and administrative processes to ensure compliance with established policies and procedures, guarantee service quality, and safeguard the bank’s assets. Additionally, they must attend to and advise customers visiting the branch regarding required banking services, guide them toward existing remote and self-service alternatives, and train customers on using remote and self-service channels—thereby delivering a differentiated service quality level compared to other banks, identifying customer needs and required products, and contributing to business opportunity identification. Furthermore, they must promote goal attainment by their team, inspire team members to achieve high performance standards within a positive work environment conducive to excellence. Finally, they must foster and implement actions that maximize team effectiveness. **In this role, you will have the opportunity to:** \- Monitor branch operational and administrative processes.\- Attend to and advise customers visiting the branch regarding required banking services, guiding them toward existing remote and self-service alternatives.\- Train customers on using remote and self-service channels to deliver a differentiated service quality level compared to other banks.\- Identify customer needs and required products, thereby contributing to business opportunity identification.\- Manage comprehensive treasury and central bank processes, safeguarding the bank’s assets. \- Properly manage office human resources and provide support to branches in the region. **To succeed in this position, you need:** Relevant professional education. In-depth knowledge of banking services and products, and mastery of workflows across each branch operational area. (Promissory note administration, credit processing, judicial collections, ACA processing.) Minimum three years of experience in similar roles. Excellent interpersonal skills