Job Summary: Administer and retain a customer portfolio by delivering excellent service and proactively coordinating smooth shipments, ensuring full control and cold chain integrity for Reefer containers. Key Highlights: 1. Customer portfolio administration and retention with excellent service. 2. Proactive coordination of ocean shipments and Reefer container control. 3. Professional development in a multicultural and collaborative environment. If you are a current DSV employee and interested in a position in another country, please contact your Human Resource representative to discuss the process and requirements of applying. Job Req Number: 112372 Time Type: Full Time **Job Objective:** Administer and retain the assigned customer portfolio by delivering excellent customer service, demonstrating solid knowledge of international trade and systems to coordinate shipments smoothly, promptly, and proactively, while maintaining full control over each ongoing shipment. Furthermore, ensure rigorous control and monitoring of Reefer containers, safeguarding proper functionality, uninterrupted cold chain continuity, and compliance with required conditions throughout the entire logistics process. Maintain excellent interpersonal relationships to enable professional growth within a multicultural work environment, as well as collaborate effectively with various departments across the company—particularly those directly related to your activities: Commercial Department, Procurement Department, and Finance Department—as well as DSV offices worldwide and agents in other countries. Demonstrate the ability to integrate into a team with commitment to responsibilities toward the company, contributing ideas, supporting colleagues, acting proactively, respectfully, and responsibly, adhering to corporate guidelines, motivated by professional development, and actively participating in all team, company, or supervisor-defined activities. **Job Responsibilities:** * Review shipments without a job operator in the CW1 system and assign those corresponding to your customer portfolio using your code. * Ensure files created in the CW1 operational system comply with booking instructions provided by the Commercial Department and the customer, verifying that all information is accurate and complete. * Maintain the CW1 operational system duly updated in a timely manner with all mandatory documents (MB/L, commercial invoice, SDA, mandate, etc.) and necessary information for correct operation handling and required notifications to the customer. * Meet company-established KPI requirements within stipulated deadlines, following operational processes defined via Milestones, Mandatory fields, Invoice speed, etc. * Issue insurance certificates through the CW1 system timely and accurately according to Incoterms (prior to departure or pickup), and review issuance of certificates required for the shipment. * Correctly and promptly enter WIPs and accruals into the billing system, prioritizing posting and invoicing within company-defined deadlines, and continuously monitor file profitability to avoid reporting errors. * Ensure month-end closing occurs timely and accurately, confirming that files are correctly allocated. * Process WHL files and close them within no more than 30 days after the JRRD month. * Accurately and timely track ongoing operations for your customer portfolio until final destination arrival, keeping customers continuously informed on operational matters. * Immediately report any issues or changes arising from coordination with DSV stations or customers that could impact operations, enabling timely corrective actions to provide appropriate solutions. **Job Functions:** * Coordinate import and export ocean shipments from initiation to final destination, keeping customers informed about all progress and scheduling changes. * Customer service attention and maintenance. * Comply with all operational processes within established timeframes to prevent cargo delays or additional costs caused by poor documentation or operational handling. * Ensure KPI compliance. **Competencies:** * Knowledge of ocean, land, and air operations, customer service, and international trade. * Aptitude for teamwork, offering assistance and sharing knowledge with others. * Excellent communication skills with internal and external customers. * Proactive attitude. * Ability to work under pressure and make assertive decisions. * Ability to identify and prioritize urgent situations requiring immediate action. * Capacity to communicate empathetically, respectfully, and appropriately, using courteous vocabulary and demeanor at all times. * Responsible, dynamic, orderly, organized, and collaborative in assigned functions. * Willingness to receive and follow instructions from the immediate supervisor. * Ability to actively participate, express opinions, and provide responses and solutions during client meetings. **DSV – Global transport and logistics** **“This publication is framed in the Law 21\.015 that promotes the inclusion of people with disabilities in the labor market”.** Working at DSV means playing in a different league. As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let’s grow together as we continue to innovate, digitalise and build on our achievements. With close to 150,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers’ needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you. At DSV, performance is in our DNA. We don’t just work – we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world\-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward\-thinking company – this is the place to be. **Start here. Go anywhere** Visit dsv.com