Customer Technical Support Specialist

Description

Job Summary: Digi Firm Chile SpA is seeking a Customer Technical Support Specialist to resolve technical and service-related inquiries, troubleshoot issues, document cases, and coordinate with technical and operations teams. Key Highlights: 1. Gain hands-on experience in technical support and customer service. 2. Work with cutting-edge digital products and technologies. 3. Opportunities for professional development and internal advancement. Job Summary Digi Firm Chile SpA is seeking a Customer Technical Support Specialist with a customer-centric mindset and strong technical skills to join our team in Santiago. As a Customer Technical Support Specialist, you will assist customers in resolving technical and service-related inquiries, troubleshoot common software and account issues, document support cases, and coordinate with technical and operations teams to deliver effective solutions. This position is ideal for candidates with experience in technical support, customer service, IT support, help desks, service desks, SaaS support, digital services, contact centers, or similar customer-facing roles. Candidates with excellent customer service skills and an interest in technology are also encouraged to apply. Responsibilities Provide technical and customer support via phone, email, chat, and other available channels. Respond to customer questions regarding digital products, services, accounts, and technical issues. Diagnose and resolve common software, application, login, configuration, and connectivity issues. Guide customers through troubleshooting steps clearly and professionally. Accurately record customer interactions, technical issues, troubleshooting steps, and resolutions. Manage support cases using CRM, help desk, or incident management systems. Monitor open cases and provide timely updates to customers. Escalate complex technical incidents to specialist or engineering teams when necessary. Coordinate with IT, product, operations, and customer service teams to resolve issues. Assist customers with account setup, access, configuration, and general product usage. Provide onboarding support and basic product guidance to customers. Stay up-to-date on company products, services, and support procedures. Identify recurring customer issues and contribute to knowledge base documentation. Participate in solution testing and confirm resolution of customer issues. Follow information security, privacy, and customer data handling procedures. Contribute to improving customer service processes and overall service quality. Requirements Prior experience in technical support, customer service, IT support, help desks, digital services, or similar customer-facing roles is valued. General familiarity with computers, software, online applications, and digital services. Excellent customer service and communication skills. Strong problem-solving abilities. Ability to explain technical information clearly to customers with varying levels of technical knowledge. Comfort communicating via phone, email, chat, and digital support channels. Ability to manage multiple customer inquiries and priorities. High attention to detail and ability to maintain accurate records. Proficiency using computers, email, spreadsheets, CRM systems, and common enterprise applications. Familiarity with incident management platforms, help desks, remote support tools, or customer service systems is advantageous but not mandatory. Basic understanding of internet connectivity, web browsers, user accounts, and software troubleshooting is helpful. Ability to work independently and collaboratively within a team. Willingness to learn new products, technologies, and support processes. Relevant technical education, professional training, certifications, or equivalent practical experience will be considered. Applicants meeting most — but not necessarily all — requirements are encouraged to apply. Why Work With Us? Gain hands-on experience in technical support and customer service. Work with cutting-edge digital support products, platforms, and technologies. Receive structured onboarding training and ongoing professional development. Develop valuable skills in problem solving, communication, and customer experience. Collaborate with technical, product, operations, and customer service professionals. Gain experience in customer onboarding, incident management, and digital service operations. Contribute ideas to improve customer satisfaction and support efficiency. Develop transferable skills to advance into senior technical support, IT support, customer success, or service management roles. Access opportunities for professional development and internal advancement. Work in a collaborative, professional, and inclusive environment. Salary: $800,000 - $1,200,000 per month Work Location: On-site employment