Customer Service Assistant

Description

Job Summary: Trans Logistica Roma Logistics \& Business Services Chile SpA is seeking a friendly and organized Customer Service Assistant to provide first-line support and coordinate with logistics teams. Key Highlights: 1. First-line customer support 2. Coordination with logistics and operations teams 3. Ideal for recent graduates interested in logistics and service Job Summary **Trans Logistica Roma Logistics \& Business Services Chile SpA** is seeking a friendly, organized, and service-oriented ***Customer Service*** ***Assistant*** to join our team in Santiago. As a Customer Service Assistant, you will provide first-line support to customers via phone, email, messaging, and authorized digital channels. You will assist with inquiries, service requests, shipment and order status queries, case tracking, customer record management, and coordination with logistics and operations teams. You will work closely with customer service, logistics, transportation, operations, administration, and business support teams to ensure customers receive accurate information and timely assistance. This position is ideal for recent graduates and professionals with limited experience interested in customer service, logistics, BPO, transportation, customer support, business administration, or operations. Responsibilities: Respond professionally to customer inquiries. Provide first-line customer assistance via phone, email, and digital channels. Identify customer needs through active listening. Provide accurate information about authorized services. Assist customers with routine service requests. Support customers with shipment and order status inquiries. Provide delivery status information. Assist customers with routine documentation inquiries. Create and update customer cases. Accurately record customer interactions. Maintain customer information in the CRM or operational systems. Monitor open customer service requests. Follow up on pending cases. Coordinate customer requests with logistics and operations teams. Assist with delivery and shipment tracking. Communicate approved service updates to customers. Monitor shared customer service inboxes and queues. Assist with routine customer complaints. Follow approved complaint resolution procedures. Appropriately escalate delayed shipments or complex service issues. Maintain accurate case notes. Assist with customer onboarding when applicable. Support customer feedback activities. Assist with customer satisfaction tracking. Maintain customer service records in Excel or Google Sheets. Prepare basic customer service reports. Assist with tracking response and resolution times. Support monitoring of key customer service performance indicators (KPIs). Identify recurring customer issues. Contribute to developing FAQs and customer service documentation. Maintain confidentiality of business and customer information. Follow customer verification and data protection procedures. Support continuous improvement of customer service processes. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Customer Service, Business Administration, Logistics, International Trade, Commercial Management, Transportation, or related fields are highly valued. Approximately 0\-1 year of relevant experience. Prior customer service experience is not mandatory. Recent graduates and individuals entering the workforce for the first time are strongly encouraged to apply. Relevant internships and academic experience will be considered. Strong customer service orientation. Good oral and written communication skills. Excellent active listening ability. Basic computer and internet knowledge. Familiarity with Microsoft Office or Microsoft 365\. Basic knowledge of Microsoft Excel or Google Sheets. Comfort working with digital platforms. Familiarity with CRM or incident management systems is a plus. Familiarity with ERP, TMS, WMS, or logistics systems is advantageous but not required. Basic knowledge of logistics or transportation is a plus. High attention to detail. Good organizational skills. Strong follow-up ability. Basic problem-solving skills. Ability to manage multiple customer requests. Ability to maintain professionalism when handling complaints. Ability to collaborate with logistics and operations teams. Willingness to learn customer service processes within logistics. Why Work With Us? Gain hands-on experience in customer service. Learn logistics and transportation operations. Develop professional communication skills via phone, email, and digital channels. Learn customer case management processes. Gain experience with CRM and operational systems. Develop knowledge of shipment and delivery support. Strengthen your customer complaint resolution skills. Develop Excel and reporting skills. Learn customer service KPI processes. Gain experience coordinating with logistics teams. Develop professional problem-solving skills. Work alongside customer service, logistics, and operations professionals. Build a career path toward roles such as Customer Representative, Customer Support Specialist, Logistics Customer Service Coordinator, Customer Service Coordinator, Customer Experience Specialist, or Customer Service Team Leader. Salary: $550\.000 \- $750\.000 per month Work Location: On-site employment