Customer Relations Assistant

Description

Position Summary: Customer Relations Assistant for The Daily Bit Digital & Technology Services Chile SpA, providing support in daily communication, service requests, and CRM record management. Key Highlights: 1. Support customer communication and manage CRM records. 2. Collaborate with customer service and digital operations teams. 3. Develop skills in support, CRM, and customer retention. Position Summary **The Daily Bit Digital \& Technology Services Chile SpA** is seeking a friendly, organized, and digitally proficient **Customer Relations Assistant** to join our team in Maipú. As a Customer Relations Assistant, you will support daily customer communication, service requests, account follow-up, CRM record management, customer feedback, and inquiries regarding digital services. You will help ensure customers receive clear information, timely responses, and professional support throughout their relationship with the company. You will work closely with customer service, digital operations, technical support, sales support, and administrative teams to coordinate requests and maintain positive customer relationships. Responsibilities: Respond to customer inquiries via phone, email, chat, and authorized digital channels. Provide friendly and professional customer assistance. Build positive customer relationships through clear communication. Identify customer needs through active listening. Provide authorized information about company services and processes. Assist customers with routine account and service inquiries. Create and update customer cases in CRM systems. Maintain accurate customer profiles and contact information. Record customer interactions and follow-up actions. Monitor open customer requests. Provide timely follow-up on pending cases. Assist customers with approved digital platforms and services. Coordinate customer requests with technical and digital teams. Monitor shared customer relations inboxes and work queues. Support customer onboarding activities. Provide post-service customer follow-up support. Handle routine complaints professionally. Support complaint resolution processes. Escalate complex technical, billing, contractual, or service-related issues. Maintain clear and accurate case notes. Support customer satisfaction surveys. Collect and organize customer feedback. Identify recurring customer concerns and report trends. Maintain customer service records in Excel or Google Sheets. Prepare basic customer relations reports. Support customer retention activities. Support customer experience initiatives. Work toward established response time and service quality goals. Comply with customer data privacy and verification procedures. Participate in process and customer service improvements. Requirements: Completed secondary education or equivalent qualification. Technical or professional studies in Business Administration, Customer Service, Communications, Marketing, Digital Business, or related fields are preferred. Approximately 0\-1 year of relevant experience. Prior customer service experience is not mandatory. Recent graduates and individuals entering the workforce are encouraged to apply. Strong customer service orientation. Friendly and professional communication style. Good oral and written communication skills. Excellent active listening ability. Strong interpersonal and relationship-building skills. Good problem-solving and follow-up capabilities. Comfort communicating via phone, email, and chat. Basic computer literacy and data entry skills. Familiarity with Microsoft Office or Microsoft 365\. Basic knowledge of Microsoft Excel or Google Sheets. Familiarity with CRM platforms is a plus. Familiarity with incident management or customer service systems is a plus. Ability to quickly learn digital platforms. High attention to detail. Excellent organizational and time management skills. Ability to maintain confidentiality of customer information. Ability to identify issues requiring escalation. Why Work With Us? Gain practical experience in customer relations. Develop professional telephone, email, and chat support skills. Gain experience with CRM and customer management systems. Develop skills in customer retention and relationship maintenance. Become familiar with digital and technological services. Strengthen communication and problem-solving skills. Learn professional customer case management procedures. Develop skills in complaint resolution and issue escalation. Gain experience collecting and analyzing customer feedback. Strengthen Excel and customer reporting skills. Collaborate with customer service, digital, technical, and operations teams. Build a professional career path toward roles such as Customer Relations Specialist, Customer Experience Coordinator, Customer Service Coordinator, Customer Success Specialist, or Customer Operations Specialist. Salary: $550\.000 \- $750\.000 per month Work Location: On-site employment