Branch Supervisor

Description

Job Summary: We are seeking a Branch Supervisor to coordinate the overall branch operations, ensure service continuity and quality, and lead teams. Key Highlights: 1. Oversee the overall operation and continuity of branches. 2. Lead and support customer service teams. 3. Ensure an efficient and high-quality service experience. We are Nueva Masvida, and our purpose is to provide people with the best access to healthcare services, enabling them to enjoy a healthy and fulfilling life. If commitment to people's health is among your core values, if professional challenges motivate you, and if you seek innovation in your work, we have an opportunity for you: We are currently looking for a **Branch Supervisor**, who will supervise and coordinate the overall operations of the branches in **Iquique** and **Arica**, ensuring operational continuity, compliance with internal and regulatory requirements, and proper execution of customer service and administrative management processes—thereby guaranteeing an efficient, timely, and high-quality service experience for customers, while also safeguarding team performance and achievement of organizational objectives. **Main Responsibilities:** * Supervise the daily operations of the **Iquique and Arica** branches, ensuring continuity and proper functioning of processes. * Lead and support the Customer Service Executive team, resolving operational queries and reinforcing procedures. * Monitor and audit cash handling and assigned funds management, ensuring compliance with internal procedures. * Supervise service quality and the correct execution of tasks performed by the team. * Manage complex cases, customer complaints, and requests, delivering timely solutions. * Monitor branch KPIs and targets, tracking team performance. * Ensure compliance with the Isapre’s internal and regulatory requirements. * Coordinate training sessions and support the implementation of regulatory and operational updates. **Desired Profile** **Requirements:** * Technical or university degree in Business Administration, Applied Engineering, or health-related fields. * Minimum 2 years’ experience in customer service and within the Isapre industry. * Experience leading or supervising teams. * Knowledge of healthcare system regulations and Isapre operations. * Customer handling skills and ability to resolve complex situations. * Basic/intermediate proficiency in Microsoft Office. * Desired attributes include service orientation, leadership, problem-solving ability, and adherence to rules and procedures. * **Willingness to travel several times per month to supervise the Arica branch. (Mandatory)**