Job Summary: We are seeking a System Support Analyst to resolve issues, analyze incidents, and ensure operational continuity for critical systems at Falabella Logistics. Key Highlights: 1. Resolve problems and analyze incidents in critical systems. 2. Participate in continuous improvement of key processes. 3. Support operational continuity during high-demand events. **Job Description** ---------------------- Resolve problems, analyze incidents, and ensure operational continuity for critical systems. We are over 90,000 people who, every day, dedicate our passion and energy to fulfilling our Purpose: “Simplify and Enjoy Life More.” Today, this Purpose lives through our physical and digital ecosystem across all our companies. We value diverse perspectives because we understand that diversity is the key to our innovation. We aim to go beyond any limit, constantly challenge ourselves, have fun doing what we love, and leave a lasting impact on everything we do. And we know there is one way to achieve it: as ONE TEAM. Today, Falabella Logistics is looking for a System Support Team Analyst to join our Systems and Innovation team. You will be part of a team providing support for systems underpinning logistics operations, participating in incident resolution, root cause analysis, and continuous improvement of key processes for our Distribution Centers. Responsibilities * Analyze and resolve systemic incidents within defined service level agreements (SLAs). * Investigate root causes and manage permanent solutions for recurring incidents. * Monitor, manage, and track escalated tickets and incidents from operations. * Document mitigation procedures, resolution steps, and best practices to ensure operational continuity. * Coordinate escalations with corporate teams when incident complexity requires it. * Identify improvement opportunities and participate in implementing functional solutions for systems. * Provide timely support and communication to operational teams regarding the status of reported incidents. * Support operational continuity during high-demand commercial events, such as Cyber and special campaigns. Requirements * Degree in Computer Engineering, Executive Computer Engineering, or related field. * Experience in application, system, or operational continuity support. * SQL knowledge for queries and information analysis. * Experience using ticket management tools, preferably Jira. * Knowledge of escalation and incident management processes. * Availability to work onsite with rotating shifts (morning, afternoon, and night shifts, 5x2\) * Strong analytical skills, problem-solving ability, and service orientation. Cross-Cutting Benefits * Complementary Health Insurance * 5 additional days beyond statutory vacation days * Biannual salary adjustment based on IPC (Consumer Price Index) * Opportunities for internal growth and mobility * Year-end bonuses and gift cards * Discounts at group-affiliated businesses At Falabella, we are committed to equity and developing accessible workplaces. This search is conducted under Law No. 21.015 on Labor Inclusion. If you require any reasonable accommodation or assistance during the selection process, please let us know when applying :)**Candidate Requirements** -------------------------- * SQL knowledge * Experience with Jira / Confluence * Work methodology * Basic systems knowledge **Selection Process** ------------------------ The selection process is conducted via Aira — a recruitment platform designed to enhance your application experience. To apply, you only need: 1\. Apply to the job posting 2\. Check your email 3\. Log in to Aira and respond to the requested questions and/or tests Then, if your profile matches what we are seeking, we will contact you by email (via Aira) to proceed to the in-person stage. **About Us** ------------------ We are over 88,000 people who work daily toward our firm Purpose — Simplify and Enjoy Life More. We operate in 9 countries and consist of five major brands across diverse industries: Falabella Retail, Sodimac, Banco Falabella, Tottus, and Mallplaza. Each of these brands shapes who we are, and together — as ONE TEAM — we strive daily to reinvent ourselves and exceed our customers’ expectations. A team full of dreams that makes things happen. We dare to launch and innovate, take risks, and create opportunities enabling us to remain at the forefront — driving us to continuously reinvent ourselves to deliver the best shopping experience at every touchpoint with us.
Sofía Muñoz
MyJob · HR
Sofía Muñoz
MyJob · HR
